Customer Service Assistant

2 weeks ago


Pune Maharashtra, India Shini Plastics Technologies India Pvt. Ltd Full time

JD:
Title**:Service coordinator**

Location: Pune (Chakan)

1. Handle spare parts orders from customers.

2. Maintain and update the spare parts inventory, including tracking stock levels

3. Collaborate with customers to identify their spare parts needs, provide quotes, and process orders efficiently.

4. Address and resolve any issues or discrepancies related to spare parts orders, ensuring customer satisfaction.

5. Follow up with customer for old outstanding recovery, send the outstanding customer list to all service engineer.

6. Service Engineers Vouchers approval

7. Coordination with vendors & logistics for timely order execution.

8. Smooth processing of all orders till delivery and payments received.

9. Sales documentation.

10. Maintenance of files & records.

11. Payment Follow up.

12. Daily Coordination with Logistics, Purchase, Accounts department

**Education**:
B Com/ MBA

Good communication skill

Experience: 3 to 5 year

Salary : 25 K to 30K

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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