Operations Assistant

2 weeks ago

Ahmedabad, India Infinity Business Solutions Full time

April 27, 2023

**Job Category**:Operations Coordinator (BPO) Operations Assistant - Pricing and Billing (BPO)

**Job Type**:Full Time

**Job Location**:Ahmedabad

**SUPERVISOR/MANAGER**: Operations Manager
**EXPERIENCE**: 3+ years
**SHIFT**: Morning Shift (AEST- Sydney Time Zone)
**CTC**:3.6 - 4.5 LPA

**MAIN DUTIES/RESPONSIBILITIES**:

- Assist to build the pricing and product model
- Assist to manage the end-to-end workflow requirements of the pricing and product
- Assist to manage the end-to-end workflow requirements of e-billing run process
- Resolve and assisting any pricing, product and billing inquiries or problem solving in a timely manner
- Cross analyzing data to identify any variations of usages, charges and other potential revenue leakage points via consolidation, reconciliation, validation, and correction of data
- Ensure all maintenance and continuous improvement of KPIs relating to all areas of pricing, product, and billing.
- Be customer focus driven in all aspects of the role
- Identify and assist implementation changes to increase process efficiencies and improvements, including scoping documents for system development

**SKILLS & EXPERIENCE**

**Qualifications**:

- Appropriate tertiary and/or postgraduate qualifications in a relevant discipline: IT, Engineering and Finance
- Understanding and experience of the Australian electricity market
- Experience in and/or knowledge of price and risk management in a regulated industry

**Experience**:

- Experience in a similar product/price/revenue/billings/data analyst position
- IT, Engineering or Finance study background with 2-3 years’ experience in a similar role
- Energy industry experience with exposure across multiple facets of the energy market advantageous

**Skills**:

- Strong Financial and Commercial acumen
- Advanced Excel Skills
- Combine strategic thinking with superior attention detail
- Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution
- An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels
- Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders
- Excellent communication (both written and verbal), organisational and engagement skills with the ability to influence stakeholders

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