Telesales Representative

5 months ago


Gautam Budh Nagar, India EMS International Full time

TELESALES-Female

We’re looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

Telecaller Duties:

- Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
- Input customer information into the computer and verbally relay information to sales representatives regarding customer sales opportunities
- Record customer contacts, sales information, and other information about products and services
- Communicate with sales representatives regarding customer calls

Telecaller Responsibilities:

- Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
- Make outbound calls to prospects and clients
- Assist with sales activities, documenting leads, and managing databases
- Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
- Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
- Analyze, report, and communicate sales trends, customer patterns, and competitor activity
- Perform other duties as assigned

Requirements And Skills:

- Bachelor’s degree required
- 2+ years experience in call center environment and 1+ year experience in a sales environment
- Strong business telephone and customer service skills
- Excellent organizational skills to meet incoming call volume
- Execellent communication skill

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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