Guest Relations Executive

3 weeks ago


Kirti Nagar Delhi Delhi, India Exotic India Art Pvt. Ltd. Full time

**BRIEF ABOUT COMPANY**:
**ABOUT SHOWROOM**:
Exotic India is coming up with a one of a kind showroom in Kirti Nagar, spread over 9000 sq ft of retail space. The showroom enjoys a premium location on the main road, and is expected to enjoy heavy footfalls at the outset. It will be targeted towards Upper Middle Class and High Net-worth individuals. Products showcased will include Home Décor, Religious and secular statuary, art paintings, and other curated hand-made objects. Prices will range from a few hundred Rupees to several lakhs.

**SYNOPSIS OF ROLE**:
We are looking for a Guest Relations Executive to provide high-quality service to our customers. GRE should be an excellent communicator who can stay positive when facing difficult situations. GRE should also be reliable and customer-oriented, as she will serve as a primary point of contact for our customers.

**Key Skills**

Responsible for creating a pleasant experience for the guests by providing excellent services, providing them for pleasant and comfortable tour of Showroom.

**Key Responsibilities**
- To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
- Responsible & manage the needs/request of the guests like providing guidance on products and services.
- Responsible for advice & make sure that the guests are guided properly about services and conditions.
- Assist in managing the overall Store ambiance through maintenance of displays And supporting the Store to adhere to VM guidelines
- Responsible for upselling the sales by providing the guests with additional information regarding products and services and close the loop with order and all
- Responsible for timely resolving guest issues with utmost care/proactive approach and resolving them with appropriate solutions
- Responsible for review Guest feedback register on regular basis & implement corrective action plan for the same within department and cross functional department
- Responsible & managing close attention to VIP guests & adhere proper protocol
- Managing Daily/Weekly/Monthly/Yearly MIS reports
- Responsible for documenting policies & procedures in the operating systems to achieve greater customer delight

**Qualification**

Bachelor’s degree/Diploma in hospitality - Hotel Management

**Experience**

2-3 years of relevant experience in hospitality industry.

**Desirable**

Experience in Interior Industry.

**Location**

Kirti Nagar, Delhi

**Benefits**

1. Friendly Work Culture

2. Social Security Code
- In Place

3. Annual Bonus
- as per Company guidelines

4. Leave Encashment

5. Remuneration: - ₹20,000.00 - ₹25,000.00 per month. shall base on current CTC & Experience.

**Interested can contact on 9319298698.**

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kirti Nagar, New Delhi - 110016, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Guest relations: 2 years (required)
- Retail sales: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9319298698



  • Kirti Nagar, Delhi, Delhi, India Exotic India Art Pvt. Ltd. Full time

    **BRIEF ABOUT COMPANY**: **ABOUT SHOWROOM**: Exotic India is coming up with a one of a kind showroom in Kirti Nagar, spread over 9000 sq ft of retail space. The showroom enjoys a premium location on the main road, and is expected to enjoy heavy footfalls at the outset. It will be targeted towards Upper Middle Class and High Net-worth individuals. Products...


  • Delhi, India Hilton Full time

    Guest Relations Executive A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...


  • Delhi, India unHR Full time

    Profile: - Guest Relation Executive Male Location: Old Delhi Number of working days: 6 days ( Roster Off) Time: Flexible Shift Timing of 12 hours(Rotation Shift) **Job Description: - ** Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room...


  • Delhi, India Celebritysecrets Full time

    ```Company DescriptionCelebrity Secrets is a leading provider of advanced skincare solutions dedicated to enhancing the beauty and confidence of our clients. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of Skincare services tailored to individual needs.Role DescriptionThis is a full-time on-site role for a...


  • delhi, India Celebritysecrets Full time

    ```Company DescriptionCelebrity Secrets is a leading provider of advanced skincare solutions dedicated to enhancing the beauty and confidence of our clients. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of Skincare services tailored to individual needs.Role DescriptionThis is a full-time on-site role for a...


  • delhi, India Internet Moguls Full time

    Job Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality...


  • New Delhi, India go STOPS Full time

    We are looking for candidates best suited to the role of a Guest Relations Executive to manage and provide the best quality service to customers who chose our avenue expecting outstanding facilities. You are expected to possess astounding communication skills and display efficient management and problem-solving skills. You are supposed to be a...


  • Delhi, India Meilleur Services Full time

    We are looking for a Guest Relation Executive for a posh residential colony in South East Delhi. Job Descriptions: - Customer liasoning, handling their queries, grievances resolution - Greet visitors - Documents/Register maintenance - Issue resolution - Coordination - Call handlihg Skill required - Very good in communication skill - Presentable, smart -...


  • Delhi, India Internet Moguls Full time

    Job Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality service....


  • Delhi, India Internet Moguls Full time

    Job Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality...


  • Delhi, Delhi, India Divine Hospitality Full time

    **Roles and Responsibilities**: A Host/Hostess must be able to carry natural conversation skills with the Guests without sounding scripted or intrusive. Assign Guests to respective Sales representatives. Should be able to handle all guests without bias or prejudice. Good Communication Skills Should be carried. Must be guest service focused and a team...


  • New Delhi, India Internet Moguls Full time

    Job Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality...


  • Malviya Nagar, Delhi, Delhi, India BMP Weddings Full time

    We are looking for a guest manager who will make the guest feel comfortable and welcome during their stay for the duration of the wedding. This includes providing information about services or products, and otherwise making sure that guests have a positive experience for the duration of the event. **What is expected of you**: - Coordination with the...


  • Delhi, India Internet Moguls Full time

    Job Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality...


  • New Delhi, India Tarc Limited Full time

    Number of positions - 2 Locations - Delhi& Gurgaon Min. 1 year exp. in Guest Relationship/Front office role. Roles and Responsibilities - Proven experience as a front desk representative or relevant position - Strong communication and people skills. - Manage Front Office, Visitors, Guests - Route calls to specific people. - Handling EPBX Calls incoming and...


  • Delhi, India timesjobs Full time

    Job Summary Job Role:To welcome the guests, understand their requirements and guide them to the salesperson ensuring customer satisfaction.- Assist in managing front office and customer relations.- Welcome & greet customers with a pleasant attitude so as to enhance the showroom image.- Understand the customers requirement targeting customer delight and lead...


  • Delhi, Delhi, India timesjobs Full time

    Job Summary Job Role:To welcome the guests, understand their requirements and guide them to the salesperson ensuring customer satisfaction. Assist in managing front office and customer relations. Welcome & greet customers with a pleasant attitude so as to enhance the showroom image. Understand the customers requirement targeting customer delight and lead...


  • New Delhi, India Burma Burma Restaurant & Tea Room Full time

    Greet warm welcome and farewell to all guests visiting the outlet. - Ensures availability of neat and clean menus for all guests, always. - Ensures maintenance of general atmosphere of the restaurant before the commencement of services. (E.g. Flowers, display set up, curtains, service area). - Takes and maintains records of reservations and co-ordinates...


  • New Delhi, India Primero Skills & Training Pvt Ltd Full time

    We are hiring hospitality staff for our clients to serve in the airport area as guest service executives. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Rotational shift Supplemental pay types: - Yearly bonus Ability to...


  • Delhi, India Gera Developments Full time

    About us:Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of ‘Let’s Outdo’ we strive for...