Email Support Executive
3 months ago
**Responsibilities**
- Resolving customer complaints and escalating issues as needed to the appropriate department
- Identifying areas of improvement in the customer service process and providing feedback to the management team
- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores
**Requirements and skills**
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders
- Freshers with good communication skills and problem-solving abilities will also be considered
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner
- Comfortable working in a fast-paced and dynamic environment
- Knowledge of customer service best practices and techniques
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,709.91 - ₹20,836.82 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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