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Relationship Executive

1 month ago

Bengaluru, India IELTSMaterial.com Full time

Company Description

IELTSMaterial and GetMyUni are a part of the CollegeDekho Group, which is one of India’s leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.

**Job Description**:

- Be accountable for the entire Relationship executive of a growing business
- Customer Representative who is genuinely excited and confident to Understand and help customer needs and develop plans to address them in a new-to-the-world online platform.
- Needs to manage Customer support & queries and handle Database and coordinate with Tech team to execute this in backend to manage ongoing customer support & queries.
- Resolve customer complaints quickly and effectively, ready to handle escalation and getting it solved on high priority.
- Forward up-selling and cross-selling opportunities, Meet the assigned targets.
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
- Contributes to team effort by accomplishing related results as needed.
- Command of English Excellent problem-solving and customer service skills Familiarity with computers and the internet Passion to learn and grow Responsible and motivated to give your best Team skills and strong relationship building skills. Ability to accomplish results.
- Excellent problem-solving and customer service skills
- Team skills and strong relationship building skills.
- Promote the company's products and services

**Qualifications**:

- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- He/She should be patient and empathetic
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset

Additional Information
- 6 days a week and work timings would be (9:30 am to 7 pm)
- Experience
- 6 Months -2 Years of experience.
- Work from the office / Work from home
- Location
- Bangalore.