Sales Support Executive
5 months ago
Tasks can include installing and configuring software, diagnosing software faults and solving technical problems, either over the phone or face to face.
**Software Support Executive Job Responsibilities**
- Working with customers/employees to identify software problems and advising them for solution.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about software.
- Logging and keeping records.
- Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves.
- Redirect problems to appropriate resource.
- Able to do client level meeting and also able to handle client call by company provided SIM Card
- Able to do independent demo of software product
**Location**:Rajkot, Gujarat
**Position: 02**
**Experience**: 6 months - 2 years (Freshers allowed)
**Technical Skills**: Working with customers/employees, identify software issues, ability to resolve client queries, etc
Pay: ₹10,877.44 - ₹20,000.00 per month
Shift:
- Day shift
Travel requirement:
- Up to 50% travel
Ability to commute/relocate:
- Rajkot - 360002, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
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