Call Center Executive
2 months ago
**Job Roles & Responsibility**:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
**Job Types**: Permanent, Full-time, Fresher
**Benefits**:
- Health insurance
- Provident Fund
Supplemental pay types:
- Yearly bonus
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹24,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 7550288193
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