![Dr Mohan's Diabetes Specialities Centre](https://media.trabajo.org/img/noimg.jpg)
Call Center Executive
2 weeks ago
**Job Roles & Responsibility**:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
**Salary: ₹16,000.00 - ₹25,000.00 per month**
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) or Any Degree (preferred)
**Experience**:
- Telecalling: 1 year (preferred)
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
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