Tellecaller

5 months ago

Greater Kailash Delhi Delhi, India CIES(Centre for Immigration and Education Services Full time

Key Responsibilities:

- Handle Incoming Calls: Answer inquiries and provide information to potential guests regarding room availability, rates, services offered, and amenities.
- Outgoing Calls: Reach out to existing and potential guests to promote special offers, packages, and discounts.
- Reservation Management: Assist guests in making reservations, modifying existing bookings, and handling cancellations as per the hotel's policies.
- Customer Assistance: Address guest concerns, complaints, and requests courteously and efficiently, striving to provide prompt solutions and ensure guest satisfaction.
- Upselling and Cross-selling: Identify opportunities to upsell rooms, services, and amenities to enhance the guest experience and increase revenue.
- Maintain Records: Keep detailed records of all calls, reservations, and guest interactions using the hotel's reservation system or CRM software.
- Follow-up: Conduct follow-up calls to ensure guest satisfaction post-stay and gather feedback for continuous improvement.
- Collaborate: Coordinate with other departments such as housekeeping, front desk, and sales to ensure smooth operations and seamless guest experiences.
- Stay Informed: Stay updated with the latest promotions, events, and offerings of the hotel to provide accurate information to guests.
- Adhere to Policies: Adhere to company policies, procedures, and standards to maintain consistency and quality in service delivery.
- Achieve Targets: Meet or exceed assigned targets for call volume, conversion rates, and revenue generation.

Qualifications and Skills:

- Education: High school diploma or equivalent; additional certification in customer service or hospitality management is a plus.
- Communication Skills: Excellent verbal and written communication skills in the local language(s) as well as proficiency in English. Polite and professional phone etiquette is essential.
- Customer Service Orientation: Strong customer service orientation with the ability to handle inquiries, complaints, and requests with patience, empathy, and efficiency.
- Sales Skills: Basic sales skills with the ability to upsell and cross-sell hotel services and amenities.
- Computer Literacy: Proficiency in using computers, telecommunication systems, and reservation software. Familiarity with CRM software is advantageous.
- Multitasking: Ability to handle multiple calls simultaneously while maintaining accuracy and professionalism.
- Team Player: Collaborative attitude with the ability to work effectively as part of a team and independently.
- Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays, as per the hotel's operational requirements.
- Problem-solving Skills: Strong problem-solving skills with the ability to resolve guest issues promptly and effectively.
- Attention to Detail: Keen attention to detail to ensure accuracy in reservation management and guest interactions.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Greater Kailash, Delhi, Delhi (required)

Ability to Relocate:

- Greater Kailash, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7905409796

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