Tellecaller

5 months ago

Greater Kailash I Delhi Delhi, India Skinroots Full time

**Job Title**: Telecaller

**Department**: Sales and Customer Service

**Location**: [Specify Location]

**Employment Type**: Full-time/Part-time

**Reports To**: Sales Manager/Customer Service Supervisor

**Job Summary**:
As a Telecaller, you will play a pivotal role in our Sales and Customer Service team. Your primary responsibility will be to make outbound calls to potential customers or existing clients with the aim of promoting our products/services, providing information, and generating sales leads. Your ability to effectively communicate, build rapport, and handle customer inquiries will be essential in achieving our sales targets and maintaining customer satisfaction.

**Key Responsibilities**:

- **Outbound Calls**: Make a high volume of outbound calls to prospective customers or existing clients to introduce our products/services and offer solutions based on their needs.
- **Lead Generation**: Identify and qualify potential sales leads through effective questioning and listening to customer requirements.
- **Product Knowledge**: Maintain in-depth knowledge of the company's products and services to accurately address customer inquiries and highlight their benefits.
- **Customer Relationship Building**: Build and maintain strong customer relationships through excellent communication skills, ensuring customer satisfaction and loyalty.
- **Appointment Setting**: Schedule appointments for the Sales team with qualified leads and provide all necessary information to ensure successful meetings.
- **Follow-up**: Conduct follow-up calls to nurture leads, address any concerns, and assist in the conversion of leads into customers.
- **Data Management**: Accurately record customer information, interactions, and sales details in the CRM system.
- **Achieve Targets**: Meet or exceed daily, weekly, and monthly sales targets and KPIs set by the Sales Manager.
- **Feedback and Reporting**: Provide regular feedback on customer trends, objections, and market insights to improve sales strategies.
- **Compliance**: Adhere to all company policies, procedures, and industry regulations while making calls and handling customer data.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree in Sales or related field is a plus.
- Proven experience in telemarketing or customer service roles.
- Excellent communication and interpersonal skills.
- Persuasive and confident in handling objections.
- Ability to work well in a fast-paced and target-driven environment.
- Strong organizational and time-management skills.
- Good understanding of the products/services offered by the company.
- Results-oriented with a strong desire to meet and exceed sales goals.
- Ability to handle rejection professionally and maintain a positive attitude.

**Working Conditions**:

- This role primarily involves making calls from a designated call center or home office.
- May require occasional evening or weekend work to accommodate different time zones or customer preferences.
- Noise levels may vary, and the role involves sitting for extended periods.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing skill development.
- Health and dental benefits (if applicable).
- Career advancement opportunities within the Sales and Customer Service department.
- A supportive and collaborative work environment.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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