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Tellecaller

1 month ago

Greater Kailash I Delhi Delhi, India CIES(Centre for Immigration and Education Services Full time

Job Title: Telecaller (Hospitality Industry)

**Job Description**:
Position Overview:
As a Telecaller in the hospitality industry, you will be responsible for handling incoming and outgoing calls to assist guests, handle reservations, and provide information about hotel services. Your primary goal is to ensure excellent customer service and contribute to the smooth operation of the hospitality establishment.

Key Responsibilities:

- Handle Incoming Calls: Answer inquiries and provide information to potential guests regarding room availability, rates, services offered, and amenities.
- Outgoing Calls: Reach out to existing and potential guests to promote special offers, packages, and discounts.
- Reservation Management: Assist guests in making reservations, modifying existing bookings, and handling cancellations as per the hotel's policies.
- Customer Assistance: Address guest concerns, complaints, and requests courteously and efficiently, striving to provide prompt solutions and ensure guest satisfaction.
- Upselling and Cross-selling: Identify opportunities to upsell rooms, services, and amenities to enhance the guest experience and increase revenue.
- Maintain Records: Keep detailed records of all calls, reservations, and guest interactions using the hotel's reservation system or CRM software.
- Follow-up: Conduct follow-up calls to ensure guest satisfaction post-stay and gather feedback for continuous improvement.
- Collaborate: Coordinate with other departments such as housekeeping, front desk, and sales to ensure smooth operations and seamless guest experiences.
- Stay Informed: Stay updated with the latest promotions, events, and offerings of the hotel to provide accurate information to guests.
- Adhere to Policies: Adhere to company policies, procedures, and standards to maintain consistency and quality in service delivery.
- Achieve Targets: Meet or exceed assigned targets for call volume, conversion rates, and revenue generation.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person