Executive Contact Centre

2 weeks ago

Mumbai, India Morpheus Human Consulting Full time

Reference Code:
484-14

Job Title:
**Executive Contact Centre - Air Cargo Industry - Mumbai**

Category:
Logistics

**Job Description**:
Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture.

Job Title: Executive Contact Centre - Logistics/Cargo Industry - Mumbai

Revenue Development Executive’s job entails performing telesales/ reservations function at the station level. The job requires communicating with potential customers through telephone to develop an effective pipeline to succeed new business and to exceed targets. The individual need to build strong relationships with the clients and thereby deliver world class customer service

Job Responsibility
- To work in a multi-functional environment.
- To be conversant with BFE, rate calculations and be able to do all bookings on BFE.
- To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etc
- Adhere to processes e.g., picking a call within 20 seconds, making calls to customers twice a day, bookings turnaround within 60 minutes etc.
- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.
- To build strong business relationships with external customers, make at least one day of sales call per quarter.
- Have robust knowledge about the customer: ADP, CP, regular business flows etc.
- Do BSA/CPA monitoring on a regular basis.
- Check for all future business opportunities and also follow up on perennial business from customers.
- To deliver Principal’s products in a professional and efficient manner
- To effectively liaise with internal customers and provide complete business solutions.
- To ensure strict adherence to the safety and security procedures and standards of the Principal.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Create team culture and engender a climate of continuous support.
- Create both team and individual goals that meet the customer needs, whilst initiating personal development.

Key Skills:
Key Skills:

- Communications skills
- Telephone and selling skills
- Team player
- Customer focused
- Logical and quick learner
- Ability to work under mínimal supervision within defined guidelines
- PC literate with knowledge of Word/Excel
- Highly propelled with zeal to meet high sales targets

Industry: Air Cargo

Gender: Open

Experience: 1 to 5 years

Job Location: Mumbai

Working Days: 5 days (9:00 to 6:00/9:30 to 6:30)

Qualification: Graduate

Notice Period: Immediate to 30 days

Reporting To: Sales and Revenue Development Manager

About Morpheus Consulting:
Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.

**Location**:
Mumbai

Required Experience:
1-3 yrs

Positions:
6

  • Contact Centre Executive

    3 weeks ago

    Navi Mumbai, India Team Management Services Full time

    Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We found your resume suitable for a **Contact Centre Executive** Position currently open with one of our clients, located at **Navi Mumbai.** **Our clients**: Our client is a diversified global manufacturer with annual revenue exceeding $7 billion. They deliver...

  • Executive Contact Centre

    3 weeks ago

    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 484-06 - Job Title: **Executive Contact Centre - Logistics/Cargo Industry - Mumbai** - Category: - Logistics - Job Description: - Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa...

  • Executive Contact Centre

    3 weeks ago

    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 484-14 - Job Title: **Executive Contact Centre - Air Cargo Industry - Mumbai** - Category: - Logistics - Job Description: - Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and...

  • Contact Centre

    2 months ago

    Mumbai, Maharashtra, India Thomas Cook India Private limited Full time

    **We Are Hiring For Fresher As a Contact Centre - Sales Executive In Thomas Cook LTD** **About US**: Established in 1881, Thomas Cook India Limited is a leading omnichannel travel company in the Asia-Pacific region, offering a comprehensive range of travel-related services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel, and Value Added...

  • Contact Centre

    2 weeks ago

    Mumbai, Maharashtra, India Thomas Cook India Private limited Full time

    **We Are Hiring For Fresher As a Contact Centre - Sales Executive In Thomas Cook LTD** **About US**: Established in 1881, Thomas Cook India Limited is a leading omnichannel travel company in the Asia-Pacific region, offering a comprehensive range of travel-related services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel, and Value Added...

  • Contact Centre

    1 week ago

    Mumbai, Maharashtra, India Thomas Cook India Private limited Full time

    **We Are Hiring For Fresher As a Contact Centre - Sales Executive In Thomas Cook LTD** **About US**: Established in 1881, Thomas Cook India Limited is a leading omnichannel travel company in the Asia-Pacific region, offering a comprehensive range of travel-related services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel, and Value Added...

  • Contact Centre

    7 days ago

    Mumbai, Maharashtra, India Thomas Cook India Private limited Full time

    **We Are Hiring For Fresher As a Contact Centre - Sales Executive In Thomas Cook LTD** **About US**: Established in 1881, Thomas Cook India Limited is a leading omnichannel travel company in the Asia-Pacific region, offering a comprehensive range of travel-related services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel, and Value Added...

  • Contact Centre Executive

    2 months ago

    Mumbai, India Team Management Services Full time

    Responds to and closes tickets logged on the portal within specified TAT. Assign tickets to relevant region service engineers for timely resolution. Co-ordinates effectively with the India Service team on the closure of tickets or impending issues. Updates on weekly MIS reports. Prior experience with Customer Services role in consumer electronics call...

  • Contact Centre Agent

    2 months ago

    Mumbai, India Voice Snap Serviceses Pvt Ltd Full time

    **Job Position**:Contact Centre Agent** *Must have a minimum of 1-year experience in a Customer handling role (Specifically worked in Domino's, Pizza Hut, McRennet, McDonald or any other Restaurants) *Experienced in Food and Beverage industries highly preferable *Interactive with customers and satisfy the customer's needs *Must have good English...

  • Contact Centre Executive

    4 days ago

    Mumbai, India Theobroma Foods Pvt. Ltd. - Govandi Full time

    Job description Company Name: - Theobroma Foods Pvt. Ltd. (Govandi) Job Description: Job Title : BPO Executive Freshers are welcome with good English communication. Job Location: Mumbai **Job Description**: - Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing...

  • Contact Center Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Call Centre Executive

    2 weeks ago

    Mumbai, India Vibrantzz management services Full time

    Give your Career a Kick-Start, Opportunities with Multi National Companies in Mumbai. We at Vibrantzz are currently hiring for Call Centre Executives International Process - USA, UK and Australian Regions Pure Voice process - Handling calls of the Customers and Resolving their queries Requirement apply. Salary - Range from 14k to 48k. (Incentives and...

  • Contact Centre Executive

    4 days ago

    Mumbai, Maharashtra, India Theobroma Foods Pvt. Ltd. - Govandi Full time

    Job description Company Name: - Theobroma Foods Pvt. Ltd. (Govandi) Job Description: Job Title : BPO Executive Freshers are welcome with good English communication. Job Location: Mumbai **Job Description**: - Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing...

  • Head/Manager - Contact Center

    4 weeks ago

    Mumbai, India Indbank Global Support Services Limited Full time

    Head/Manager - Contact Center (for Vashi- Mumbai) - The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast-paced area of business that is challenging and changing continuously.- The Head of Contact Centre would be expected to shape the future of a contact center operation, being committed to delivering a...

  • Head/Manager - Contact Center

    1 week ago

    Mumbai, Maharashtra, India Indbank Global Support Services Limited Full time

    Head/Manager - Contact Center (for Vashi- Mumbai) The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast-paced area of business that is challenging and changing continuously. The Head of Contact Centre would be expected to shape the future of a contact center operation, being committed to delivering a great...

  • Patient Care Executive

    2 weeks ago

    Mumbai, India DS Research Centre Full time

    Back to position info **Patient Care Executive**: Mumbai We are looking for a friendly and professional Receptionist to join our team at D.S. Research Centre. As a Patient Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. **Responsibilities**: -...

  • Call Centre Executive

    2 weeks ago

    Mumbai, India Talent Corner Full time

    **Call centre executive required.** Location: Nariman Point Good Communication skills Fluent in English Soft spoken Excellent negotiation skills Immediate joiners preferred. Females preferred. **Salary**: ₹98,562.35 - ₹332,164.59 per year Schedule: - Day shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to...

  • Centre Administrator

    4 days ago

    Ghatkopar, Mumbai, Maharashtra, India Amigo Academy PVT LTD Full time

    **Description** We are currently seeking a highly organized and detail-oriented Centre Admin to join our team. As the Centre Admin, you will be responsible for overseeing the day-to-day operations of our centre, ensuring it runs smoothly and efficiently. Your exceptional multitasking abilities and excellent communication skills will be crucial in...

  • Call Centre Executive

    2 months ago

    Mumbai, India Genius Enterprises Full time

    Call Centre Executive Experience 0 to 1 year's Qualification -12th **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate...

  • L3 Amazon Contact Centre Services

    2 months ago

    Mumbai, India OAC Full time

    We are looking for L3 Amazon Contact center Location - Noida **Requirement** Platform Knowledge - Amazon Connect, Genesys PureCloud, Avaya OneCloud/AXP - Cloud CC Platforms Architectural understanding of Avaya platforms like Communication Manager, Session Manager, CMS, Media Servers & Gateways Architectural understanding SBCs and...