L3 Amazon Contact Centre Services

2 weeks ago


Mumbai, India OAC Full time

We are looking for L3 Amazon Contact center

Location - Noida

**Requirement**

Platform Knowledge - Amazon Connect, Genesys PureCloud, Avaya OneCloud/AXP - Cloud CC Platforms

Architectural understanding of Avaya platforms like Communication Manager, Session Manager, CMS, Media Servers & Gateways

Architectural understanding SBCs and Integrations

Architectural understanding Recording platform and integrations.

Deep understanding of SIP & H.323

Good understanding and working experience on cloud solutions like Amazon connect, Genesys, etc

Good Experience on Avaya IP/SIP Telephony; Network Region design, Media Encryption, Call center administration; configuring Vector, VRT, Hunt Groups, Codecs, etc

Good Experience on Administration and Troubleshooting of Session Manager, Avaya Media Servers, Aura Messaging, AES, etc

Good Experience on Administration and Troubleshooting on Oracle SBCs (SIP Peering, SIP Recording, Routing, Security, etc)

Good Experience on Recording platform like Verint & Calabrio

Understanding of basic Networking

Good knowledge and understanding of Cloud Contact Center Services (SaaS, CCaaS, IaaS, PaaS, etc.)

**Salary**: ₹1,200,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Shift:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Amazon Contact Center: 6 years (preferred)

**Speak with the employer**
+91 7042332001



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