Training Facilitator
2 weeks ago
**About the role**
SUMMARY:
The Training Facilitator is responsible for delivering employee training and development programs, face to face
within a customer hub or virtually within the region or wider organization, in accordance with organizational
priorities, goals and objectives.
**What you’ll be doing**
Delivers onboarding training to all new hires on-site in assigned location.
- Communicates with various internal teams to plan and coordinate onboarding events.
- Ensures all new hires complete required training, including induction, mandatory compliance, and
learning plans.
- Delivers virtual onboarding to remote new joiners in assigned region.
- Delivers virtual and on-site trainings focused on skill development.
- Ensures a smooth transition to on-the-job work for new hires during their first month.
- Responds to queries, questions, and issues experienced by new hires during their first month.
- Conducts behavioral interviews, needs assessments, and researches for content development during
quiet onboarding and training periods.
- Improves onboarding and live training programs.
- Develops and implements new training programs.
- Ensures all training materials are up-to-date as our products, industry, tools, and processes evolve.
- Administers training surveys after sessions and drives improvements based on responses.
- Works with L&D Manager to improve and enhance training based on feedback.
- Communicates key learning points clearly and accurately, evaluating real-time learning progress with
effective questioning and modify learning activities as necessary.
- Maintains atmosphere of collaboration, openness, mutual respect, and culture of learning.
- Participates in special projects and performs other duties as assigned.
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