Contact Centre Executive
2 weeks ago
We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a high level of professionalism.
**Key Responsibilities**:
**Issue Resolution**: Identifying customer concerns, complaints, or technical issues and taking appropriate steps to resolve them.
**Product Knowledge**: Developing a deep understanding of our company's products or services to provide accurate information to customers.
**Documentation**: Maintaining detailed records of customer interactions, including the nature of the inquiry, actions taken, and resolutions achieved.
**Quality Assurance**: Ensuring that all customer interactions meet company standards for professionalism and customer satisfaction.
**Escalation**: If a customer's issue cannot be resolved at the first contact, escalate it to a higher level of support or management.
**Sales Support**: Assisting with product sales, order processing, and upselling where applicable.
**Qualifications and Skills**:
- Bachelor's degree is required.
- Previous experience in a customer service or contact center role is preferred.
- Excellent communication skills, both verbal and written.
- Strong empathy and the ability to understand and address customer concerns.
- Patience and a calm demeanor when dealing with frustrated or upset customers.
- Technical proficiency with various software and tools used in customer interactions.
- Problem-solving abilities and the capacity to think on your feet.
- Multi-tasking skills to handle multiple customer inquiries through different channels.
- Adaptability to changing situations and customer needs.
- Teamwork and collaboration with colleagues to solve complex issues.
- Professionalism and a courteous demeanor.
**Job Types**: Permanent, Full-time
**Salary**: ₹800,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What's your expected CTC?
- How soon you can join us?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Contact Centre Executive: 2 years (preferred)
- US accent: 3 years (preferred)
Shift availability:
- Night Shift (preferred)
**Speak with the employer**
+91 9205427669
-
Contact Center Expert
7 days ago
Gurgaon, India Orange Business Services Full time**About the role**: Key accountabilities RUN phase: - To provide professional technical support and troubleshooting for all issues received related to Genesys CC. - Resolve complex customer issues on Genesys CC; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. - Act as high level of...
-
Sales & Marketing Executive
1 day ago
Gurgaon, India Range Imaging Centre Full time*Role and Responsibilities:* - Utilize your exceptional communication skills to visit dentists and promote our state-of-the-art CBCT centre. - Meet and exceed targets for continuous follow-ups, ensuring strong professional relationships with referring dentists. - Maintain a proactive approach to marketing, promoting our centre and building lasting...
-
Sales Executive
1 week ago
Gurgaon, India Clearstate Pte. Ltd Full time**Introduction**: The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to events and films. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the...
-
Resident Medical Officer
7 days ago
Gurgaon, India Uma sanjeevani health centre Full timeUma Sanjeevani Health Centre is one of the oldest Hospital in Gurgaon, known for its quality clinicians and ethical practice. As we are expanding, we are looking for the following specialists: Medical officer Anaesthesiologist General Medicine/ Family Physician Obstetrics and gynaecologist Paediatrician Radiologist Government retired/ Army Officer or...
-
Marketing Executive
6 days ago
Gurgaon, India CIFAR HEALTHCARE PVT. LTD. Full timeWe are looking for a Marketing Executive for IVF Hospital/ clinic based in Gurgaon, Haryana. Job Responsibilities: 1. Promoting IVF/Fertility centre to Doctors, Hospitals, and Clinics etc. 2. Explaining USP’s of Centre and bringing leads 3. Holding camps for promotions of IVF centre 4. Co-ordinating with patients, Doctors and IVF centre 5. Organizing...
-
International Marketing Executive
6 days ago
Gurgaon, India Sevati Devi Memorial Digital Medical Centre Pvt Ltd Full timeWe are planning to set up global network of digital medical centres in different countries in East Europe,West Europe, Scandnevia and Africa. We looking for intenrational marketing executives who are exposed to these markets and help us in indentifying techno healthcare partners who could take a lead to set up these centres in their respective...
-
Centre Coordinator
5 days ago
Gurgaon, India Underprivileged Advancement by Youth Full timeThe work of the centre coordinator includes the following: 1. Sending daily center updates on whatsapp group and updating the same on UPAY app. 2. Preparing daily syllabus plan and sending weekly update of syllabus plan. 3. Compilation of center monthly report and sending it to Center head, ZOO and Zonal Director. 4. Sharing center requirements to center...
-
Early Years Facilitator
1 week ago
Gurgaon, India KLAY Preschool and Daycare Full timeFYHR01087 FULL-TIME GGN_SECTOR 92 1-4 **Designation**: Teacher **Reporting to**: Centre Director **Qualifications**: Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) preferred/ any graduation. **Experience**: 2+ years of teaching experience **Work Timings**: 9 AM - 6 PM/ 10 AM - 7 PM **General Description**:We are looking...
-
Customer Service Executive
1 week ago
Gurgaon, India Expert Staffing Solutions Full timeFrom 0 to 5 year(s) of experience - ₹ 2,00,000 - 5,00,000 P.A. - Gurgaon/Gurugram**Roles and Responsibilities** Handling the US/UK customer queries and solving the concerns through voice campaign. Providing needful resolution Looking for immediate joiners. **Perks and Benefits** - Role:_Customer Service - Salary:_ 2,00,000 - 5,00,000 P.A. - Industry:_BPO...
-
Email Support Executive
Found in: beBee S IN - 2 weeks ago
Gurgaon, India Driffle Full timeWhat is Driffle?Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.Job SummaryWe are seeking Email Support Executives to join our team and be responsible for...
-
Email Support Executive
Found in: beBee jobs IN - 2 weeks ago
Gurgaon, Haryana, India Driffle Full timeWhat is Driffle?Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.Job SummaryWe are seeking Email Support Executives to join our team and be responsible for...
-
Steward
1 week ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 12000 **EXPERIENCE**: - 4 - 5 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Steward
2 weeks ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 12000 **EXPERIENCE**: - 3 - 4 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Steward
2 weeks ago
Gurgaon, India Sodexo India On-site Services Full timeinhand 12000 **EXPERIENCE**: - 3 - 5 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Associate - F&b
1 week ago
Gurgaon, India Sodexo India On-site Services Full timeinhand 13000 **EXPERIENCE**: - 3 - 4 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Associate Utility
1 week ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 10000 **EXPERIENCE**: - 3 - 4 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Steward
7 days ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 12000 **EXPERIENCE**: - 2 - 4 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Assistant Supervisor
2 weeks ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 14000 **EXPERIENCE**: - 4 - 5 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar
-
Associate Utility
2 weeks ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 10000 **EXPERIENCE**: - 3 - 4 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Abhilaksh Jaidka
-
Associate Utility
4 days ago
Gurgaon, India Sodexo India On-site Services Full timeInhand 10000 **EXPERIENCE**: - 4 - 5 years **LOCATION**: - Sector - 44, Opposite HUDA City Centre, Gurugram, Haryana 122002 GURGAON HARYANA 121001 **CONTACT**: - Anil Kumar