Sales Executive
3 weeks ago
**Introduction**:
The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to events and films. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
**Accountabilities**:
- Responsible for handling sales escalations (complaints)
- Support sales performance via tasks outlined in job description
- Support quality assurance via tasks outlined in job description
- Join and contribute to daily calls with outsourced contact centre, and occasionally stand in for Sales Manager when they are unavailable
- Spend regular time on site at our outsourced contact centre in Bangalore to support and drive sales and quality performance
**Experience, skills and professional attributes**:
- Experience and working knowledge of the contact centre environment
- Direct experience of working in a sales / retention team within a contact centre
- Skills to interact effectively within a client / supplier relationship, providing guidance, focus and coaching
- Places equal emphasis on both sales and quality
- Excellent written and oral communication skills
- Problem-solving and / or complaints handling skills
- Coaching and performance management skills
- Proactive
- Self-motivated for success
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