Contact Center Expert

About the Organization - IGT Solutions Pvt LtdIGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing,...

Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

From 0 to 5 year(s) of experience - ₹ 2,00,000 - 5,00,000 P.A. - Gurgaon/Gurugram**Roles and Responsibilities** **Roles and Responsibilities** **Hiring for US & UK Customer Service /** **Work From Home** **_Providing the Resolution to the International Customers and Solve the Concern and Query through Voice Campaign - ** Undergraduate & Graduate both...

Position Type: Full-timeType Of Hire: Experienced (relevant combination of work and education)Education Desired: Associate's DegreeTravel Percentage: 0%GENERAL DUTIES & RESPONSIBILITIESOversees customer service associates handling inquiries via phone and emailMonitors operations to ensure adherence to standards and policiesEnsures high-quality customer...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure...

We are seeking a Performance Marketing Expert to help own and lead the thinking for self-serve acquisition, lead-generation, and go-to-market enablement for all business lines. **Job Role**: Performance Marketing Expert is responsible for creating and implementing setting up, managing, and optimizing campaigns to display ads and retarget them across...

**Job description** **Hiring for Germn language expert - freshers only.** **location - Gurgaon** **rotational shifts & week offs** **5 days working** **must have B1 certification in langauge.** - German B1 Along with CV)** - Key Skills - germangerman languagegerman translation - German Language Expertb1 - Skills highlighted with ‘‘ are preferred...

Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

**Job Role**:Zoho CRM Expert **Work Experience**:1-6 yrs As per the role, you will be working for both B2B and B2C clients in setting up their ZOHO CRM, marketing and sales processes. You will be planning, monitoring, and implementing the setup customized to their business. All in all, you're a hustler who has knowledge of the Zoho stack and is open to...

We are hiring for Experienced Personnel for Customer care representative /Call Center Agent - BPO Industry Responsibilities: - Handling Inbound/ Outbound Calls - It should be 24*7 Shift (You should be flexible for the same) - Handling customer queries - Managing escalations Requirements: - Excellent English Communication Skills as it would be...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Technology Travel Percentage : 0%Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice...

About the Organization - IGT Solutions Pvt LtdIGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing,...

Purpose Of Role :The role is doing end to end Incident Management for Voice issues for Legacy and CCaaS (Contact Center as a Service) solutions, is customer focused, and able to manage customer expectations while adhering to the SLA/KPI defined.Skills/Experience MIM-Voice : - Typically engineering/science degree. - Good network support knowledge and...

Purpose Of Role :The role is doing end to end Incident Management for Voice issues for Legacy and CCaaS (Contact Center as a Service) solutions, is customer focused, and able to manage customer expectations while adhering to the SLA/KPI defined.Skills/Experience MIM-Voice : - Typically engineering/science degree. - Good network support knowledge and...

Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company...

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back...

**Job Title**: **Subject Matter Expert - Loyalty CS Team** **Reporting to**: **Lead - Customer Service - Loyalty** **Location**: **Air India Headquarters, Gurugram, Delhi-NCR, Mumbai, Bangalore** Air India's loyalty program is undergoing a transformation. As Air India evolves into a global competitor, we are seeking a Subject Matter Expert for our CS...