Customer Grievance Officer
2 months ago
**Airtel Payments Bank**
**Key Deliverables **
Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines
Responsible for one or more districts and will visit the designated locations in each district for defined durationWill take care of operations activities in assigned geography
Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.
CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
CGO should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
CGO should promote and market the new and existing products and services introduced by the bank.
CGO should follow all banking polices as determined by the board of directors or owners of the bank.
**Qualification **
Must Have: Graduation in any discipline.
Excellent computer skills.
**Experience: **
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do
**'jobs never done before’ **.
We have other current jobs related to this field that you can find below
-
Customer Grievance Officer
5 days ago
Durgapur, West Bengal, India Airtel India Full timeAirtel Payments BankKey Deliverables Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelinesResponsible for one or more districts and will visit the designated locations in each district for defined durationWill take care of operations activities in assigned...
-
Customer Relationship Officer
5 days ago
Durgapur, West Bengal, India World Of Titan Full timeJob description Greets and interacts with customers. Consults with customers to understand their needs and preferences related to merchandise. Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs. Answers customers questions about merchandise. Assists customers with purchase decisions. Processes returns and...
-
Durgapur, West Bengal, India timesjobs Full timeJob Location: As Per Your Preferred Location Position: Accounts Assistant/Bookkeeper, Bank Accountant, Auditing Manager, Chief Financial Officer (CFO), Customer Service Officer, Relationship ManagerAge Limit: 18 to 33 yearsQualifications:H.S. Pass & Basic Graduation/Post Graduation.Expected Salary: Up to 56000Skills Required: Basic Computer Knowledge, Good...
-
Durgapur, West Bengal, India timesjobs Full timeJob Location: As Per Your Preferred Location Position: Accounts Assistant/Bookkeeper, Bank Accountant, Auditing Manager, Chief Financial Officer (CFO), Customer Service Officer, Relationship ManagerAge Limit: 18 to 33 yearsQualifications:H.S. Pass & Basic Graduation/Post Graduation.Expected Salary: Up to 56000Skills Required: Basic Computer Knowledge, Good...
-
Tele Caller Executive
1 week ago
Durgapur, India Devansh Traders Full timeUrgently hiring a Tele-caller Front desk Executive in our Company with good communication skills in Hindi & English.We are interested in hiring a dedicated and hardworking individual as a Telecaller to join our Sales Department. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller,...
-
Customer Relationship Officer
2 months ago
Durgapur, India Helios Full time**Opening - 01( Female) Immediate Joiners will be preferred.** **Criteria - Smart presentable fluent in communication, Local Residents of Durgapur, WB** **Experience - 0-1 years in Retail Segment.** **Job Description-** Maintain counter standards including replenishment and presentation the general appearance and cleanliness of department Maintain floor...
-
Office Assistant
2 months ago
Durgapur, India The Professional Couriers Full timeOffice in-house job, Need to have basic Computer knowledge Need to have knowledge of: - Maintain records of items received and delivered - Handle payments for deliveries - Assist customers with inquiries about deliveries - Perform administrative tasks related to deliveries **Salary**: ₹8,000.00 - ₹10,000.00 per month Schedule: - Day...
-
Executive Trainee Claims Legal
3 weeks ago
Durgapur, India Bajaj Allianz General Insurance Company Full time: **Business Development** - Conduct market mapping of the assigned location to identify potential business avenues, distributors Conduct VO launch activities, career seminars on regular basis at assigned location to increase distribution base & sourcing new business. Drive the business targets for the location as per functional priority (Motor / Non-Motor...
-
Customer Relationship Officer
2 months ago
Durgapur, India World Of Titan Full timeJob description - Greets and interacts with customers. - Consults with customers to understand their needs and preferences related to merchandise. - Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs. - Answers customers questions about merchandise. - Assists customers with purchase decisions. - Processes...
-
Customer Support Associate
1 week ago
Durgapur, India OAC Full timeBroad Job Description of Customer Support Associate (CSA) shall be as under: Following up for signatures / additional documents BCC/AODs etc. Collection of audit related documents etc. from the existing as well as prospective clients, Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready to go to...
-
Customer Support Associate
1 week ago
Durgapur, India OAC Full timeBroad Job Description of Customer Support Associate (CSA) shall be as under: 3. Following up for signatures / additional documents BCC/AODs etc. 4. Collection of audit related documents etc. from the existing as well as prospective clients, 5. Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready...
-
Data Entry/customer Service
3 weeks ago
Durgapur, India Devansh Traders Full timeUrgently hiring a Data Entry/Customer Support in our Company with good communication skills in Hindi & English. We are interested in hiring a dedicated and hardworking individual as a Data Entry/Customer Support to join our Company. Data Entry Operator responsibilities include collecting and entering data in databases and maintaining accurate records of...
-
Data Entry/customer Service
3 weeks ago
Durgapur, India Durgsadhani Steels Private Limited Full timeUrgently hiring a Data Entry/Customer Support in our Company with good communication skills in Hindi & English. We are interested in hiring a dedicated and hardworking individual as a Data Entry/Customer Support to join our Company. Data Entry Operator responsibilities include collecting and entering data in databases and maintaining accurate records of...
-
Office Assistant Tellecaller
7 days ago
Durgapur, India NIM Durgapur Full time**Responsibilities**: - **Office Administration**: - Perform general clerical duties, including photocopying, faxing, and filing. - Assist in organizing and maintaining office supplies and inventory. - Handle incoming and outgoing mail and deliveries. - Maintain cleanliness and organization of the office space. - Assist in scheduling appointments and...
-
Durgapur, West Bengal, India Fusion CX Full timeThis job is provided by Dear Candidate,Welcome to Fusion CXWe need 300 candidates on an urgent basis.ONLY WORK FROM OFFICE JOB AVAILABLE"Durgapur office – Module 2 Phase 2 Webel IT park near Gandhi More Durgapur West Bengal.Domestic process – 10k in-hand CTC 11855Kalyani office – Room 302, Kalyani Webel IT park near Buddha park Kalyani NadiaDomestic...
-
Durgapur, West Bengal, India Fusion CX Full timeThis job is provided by Dear Candidate,Welcome to Fusion CXWe need 300 candidates on an urgent basis.ONLY WORK FROM OFFICE JOB AVAILABLE"Durgapur office – Module 2 Phase 2 Webel IT park near Gandhi More Durgapur West Bengal.Domestic process – 10k in-hand CTC 11855Kalyani office – Room 302, Kalyani Webel IT park near Buddha park Kalyani NadiaDomestic...
-
Back Office Executive
2 months ago
Durgapur, India CONCEPTION TECHNOLOGY Full time**Job Title: Back Office Executive** **Company: Conception Technology** **Location: Durgapur** *** **Salary: 7500-10000** **About Conception Technology**: Conception Technology is a leading technology solutions provider that helps businesses of all sizes to stay ahead of the competition. We specialize in providing customized software development,...
-
Territory Sales Officer
2 weeks ago
Durgapur, India Corporate stalwarts Full timeWe are hiring for India's largest and fastest-growing paint company. Territory Sales Officer/ Sales Officer / CRO (On roll) Location: - **Kolkata** **Age: Max upto 26** **Education - Graduate** **Key Result Areas (Key Performance Indicators)**: - Sales Target Achievement - Business Development - Channel and Influencer Engagement - Customer Service -...
-
immediate vacancy in back office
3 weeks ago
Durgapur, West Bengal, India timesjobs Full timeSalary: 16, ,800.00 per month.Bank:Bandhan Bank LimitedSkill : Good Communication & Basic Computer KnowledgeAge : 18 – 36 YearsJob Title: Deputy Manager,Customer Service Officer,Back Office,Cash Officer,Operations/ Documentation - Executive/ Manager,Phone/ Internet Banking ExecutiveLocation : Pin Code DependsQualification : 12th Pass & AboveJob Type :...
-
immediate vacancy in back office
2 months ago
Durgapur, West Bengal, India timesjobs Full timeSalary: 16, ,800.00 per month.Bank:Bandhan Bank LimitedSkill : Good Communication & Basic Computer KnowledgeAge : 18 – 36 YearsJob Title: Deputy Manager,Customer Service Officer,Back Office,Cash Officer,Operations/ Documentation - Executive/ Manager,Phone/ Internet Banking ExecutiveLocation : Pin Code DependsQualification : 12th Pass & AboveJob Type :...
