Production Support
1 month ago
**Req ID**: 304213
We are currently seeking a Production support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Experience in Lending or trade finance domain is necessary
Experience in Loan IQ or Trade Innovation is preferred
Need to be able to configure and customize product as per bank's requirements
3-5 years of experience in Product Configuration
Hands-on experience on ticketing tools (Jira / Freshdesk).
Hands-on platform experience for product support
Product support activities will involve the assignment of issues and issue analysis and resolution within specified SLAs.
Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure.
Should be strong in debugging and troubleshooting.
Ensure that communications to key stakeholders are provided in a concise and timely manner.
**About NTT DATA
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