Wso Associate, Product Support

2 weeks ago

Noida Uttar Pradesh, India S&P Global Full time

WSO Associate, Product Support

**About the Role**:
**Grade Level (for internal use)**:
08
**The Team**:The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with the IHS Markit WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams.

**The Impact**:This role gives you the understanding of Loan syndicate market and how this works in the financial market and this role offers so much to learn in terms of technical / operational aspects of the WSO Product suite.

**Responsibilities**:
Daily activities will include the following:

- Solving challenging client issues relating to the use of WSO software
- Working with various internal teams and individuals
- Assisting with product upgrades, testing, and documentation

**What We're Looking For**:

- Finance education or experience (BA or BS in Accounting/Economics/Finance or Business preferred)
- Strong PC Skills
- Operating system knowledge (installation, configuration, troubleshooting)
- Strong Microsoft Excel skills
- Strong written and verbal communication skills
- Customer service or help desk experience

**Desired Skills**:

- Networking knowledge
- Syndicated Loan Market knowledge
- Wall Street Office Application experience (WSO Admin, Reporting, Agent, DIU, etc.)
- Strong math skills
- SQL query writing exposure
- SQL server / database exposure
- Bank Loan or Financial Investment knowledge

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What's In It For **You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
- **Equal Opportunity Employer**
- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

**Job ID**: 308917
**Posted On**: 2024-11-21
**Location**: Noida, Uttar Pradesh, India

Job ID 308917
- ABOUT COMPANY
- S&P Global
- New York, United States
35000 Employees Informat

  • Wso Associate, Product Support

    2 weeks ago

    Noida, Uttar Pradesh, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 **The Team**: The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with the IHS Markit WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product...

  • Product Support

    3 weeks ago

    Uttar Pradesh, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Customer Support Associate

    4 weeks ago

    Noida, Uttar Pradesh, India Mosahay associate pvt ltd Full time

    An international voice process **requires the customer service representatives to handle inbound and outbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues. **Job Types**: Full-time, Permanent, Fresher Pay:...

  • Customer Support Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Mosahay associate pvt ltd Full time

    An international voice process job involves handling customer queries and orders over the phone in one or more international languages. It's a specialized role that's a key part of global customer support. Some responsibilities of an international voice process job include: - Answering customer inquiries - Handling customer complaints and resolving issues -...

  • Seller Support Associate

    6 days ago

    Noida, Uttar Pradesh, India 10x Growth Accelerator Full time

    **Hiring Alert - Seller Support Associate** Are you looking to kickstart your career in a dynamic and fast-growing environment? We are hiring Seller Support Associates to help onboard and support sellers on our platform. Job Details: - **CTC**: 15-16K - **Shift**: 9:30 AM - 6:30 PM (Fixed) - **Location**: NOIDA 62 Eligibility: - Freshers (Graduates) are...

  • Seller Support Associate

    6 days ago

    Noida, Uttar Pradesh, India 10x Growth Accelerator Full time

    **Hiring Alert - Seller Support Associate** Are you looking to kickstart your career in a dynamic and fast-growing environment? We are hiring Seller Support Associates to help onboard and support sellers on our platform. Job Details: - **CTC**: 15-16K - **Shift**: 9:30 AM - 6:30 PM (Fixed) - **Location**: Noida 62 Eligibility: - Freshers (Graduates) are...

  • Customer Support Associate

    4 weeks ago

    Noida, Uttar Pradesh, India Vantage RMS Full time

    **Customer Support Associates are responsible for handling Chats from customers and Call back regarding a variety of requests around product and services.** **Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers...

  • Customer Support Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Snow Planners And Builders Full time

    **We Are Hiring !!!** Role - International Non Voice, French Voice Process, Chat Process Salary - 15k Take home, 19CTC Location - Noida Qualification - Graduation is mandatory Experience - Fresher as well as experienced Shift - Day Rotational shift AGe - 18 to 40 Rotational week off **Key Responsibilities**: - Excellent written communication skills...

  • Production Support

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 304213 We are currently seeking a Production support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Experience in Lending or trade finance domain is necessary Experience in Loan IQ or Trade Innovation is preferred Need to be able to configure and customize product as per bank's requirements 3-5 years of experience in Product...

  • Customer Support Associate-chat

    2 weeks ago

    Noida, Uttar Pradesh, India Vantage RMS Full time

    **Customer Support Associates are responsible for handling Chats from customers and Call back regarding a variety of requests around product and services.** **Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers...

  • Associate Product Operations

    2 weeks ago

    Noida, Uttar Pradesh, India Attentive Full time

    **Job Summary**: Attentive.ai is seeking a talented and motivated Associate Product Operations professional to join our team. This role will be embedded within the Product team, focusing on ensuring a seamless onboarding experience for new customers throughout the trial and go-live phases. You'll bridge the gap between Sales, Product, and Technology teams by...

  • Customer Support Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Orlank Technology Pvt Ltd Full time

    **We are looking for a motivated Customer Support Agent **Job description** **Greetings from Orlank Technology Private Limited !!** **We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project).** **ob Title Customer Service Associate (CSA)**: **The role of the Customer Service Associate (CSA) - Non-Voice, will be...

  • Customer Support Associate

    4 weeks ago

    Noida, Uttar Pradesh, India Kareer Hubb Full time

    **Customer Support Associate** Salary upto 40k rotational shift and offs Location : Noida sec 60 5 Days Working No cabs Pay: ₹24,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Overtime pay - Performance bonus - Shift...

  • Customer Support Associate

    2 weeks ago

    Noida, Uttar Pradesh, India ecoach technologies private limited Full time

    Job Title: Customer Support Associate(onsite) Day range: (onsite) - Monday to Saturday - 11 am to 8 PM (flexible) Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) Pay: ₹11,000.00 - ₹20,000.00 per month **Responsibilities**: Handling student's queries (we are online Edtech...

  • Customer Support Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Kareer Hubb Full time

    **Customer Support Associate** - Salary upto 42k per month - Rotational shifts - 5 Days working - Location : Noida - Joining bonus **Eligibility Criteria**: - If Undergraduate, Minimum 6 months experience is required. - If Graduate, Freshers / experienced both can apply - Good Communication skills required **Job Types**: Full-time, Permanent Pay:...

  • Sqa Engineer-2

    3 weeks ago

    Noida, India S&P Global Full time

    Position title: Associate II SQA Engineer Years of Experience: 5-6 years Location**:Noida** Department: MI Software Solutions - WSO Reporting to: QA Manager Shift Timings: 12pm to 9pm IST **Department **overview** Headquartered in Dallas, TX, USA, Wall Street Office(WSO) is a suite of products designed to make the management of portfolios and...

  • Itil Support Associate

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 299529 We are currently seeking a ITIL Support Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management,...

  • Customer Support Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Ferocraft E-Retail Full time

    Provide information about products/services, resolve issues, and offer solutions. **Issue Resolution**:Investigate and resolve customer complaints, aiming for first-contact resolution. Escalate complex issues to the appropriate department for further investigation. **Product Knowledge**:Maintain a thorough understanding of company products/services to...

  • Production Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India Friends Color Images Full time

    **Job Information**: Date Opened **14/11/2024*** Province **Uttar Pradesh*** Job Type **Full time*** Industry **Software Product*** Shift Timing **Rotational but only day*** Work Experience **0-1 year*** Weekly Off **6 day working with Sunday off*** City **Noida*** Country **India*** Postal Code **201303*** **Roles and...

  • Customer Support Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Arihant InfoMarketing Pvt. Ltd. Full time

    **Job Title**: Customer Support Specialist **Location**: Sector-6, Noida **Company**: Arihant Info marketing Pvt. Ltd. **About Us**: Bshopy.in is an emerging e-commerce platform dedicated to providing top-quality products and an exceptional shopping experience. We are seeking a motivated Customer Support Specialist to join our team and help us ensure our...