Customer Relation Executive
4 weeks ago
1) Be a SPOC for all customer-related queries
2) Identify tasks critical to keeping customer satisfaction levels in check
3) Order Management
- Manage customer queries/issues/complaints regarding product/logistics/delivery/returns etc. in a timely manner
4) Coordinate with internal teams for quick resolution of customer concerns
5) Coordinate with external vendor’s/service providers and seek timely updates impacting customer experience
6) Inform/Guide customers about new product launches/collections/offers and help customer make a happy buying decision
7) Reach out to customers for timely Feedback and reviews
8) Competition analysis
- new features/services offered by competition to improve customer experience
9) Proficiency in analytics and reports. Prepare data points impacting customer experience, present VOCs
1) A Bachelor’s degree with at least 2 years of experience
3) Good interpersonal skills, good command over English and Hindi (both written and verbal)
4) Tech friendly
- open to learn CRM tools
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Application Question(s):
- How many Years Experience in E-commerce Industry?
**Experience**:
- Customer support: 2 years (preferred)
**Speak with the employer**
+91 9500000000
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