Front Office Executive

5 months ago


Kochi Kerala, India Haijin Trade India Pvt Ltd Full time

Customer Care officer Responsible

a) Attending customers,
b) Handling Customer Escalations
c) Follow all standard processes in SVC
d) Generation of necessary reports as and when required
e) Follow Delivery TAT
f) Ensure refreshment items to customers
g) Make sure the SVC is neat and well-arranged as per the company guidance
h) Observe the contents in the v-College app
i) Attend and pass necessary trainings and exams on time
j) Follow the company’s processes and procedures, policies to ensure customer satisfaction
k) Perform follow-up calls with customers on open calls and work note

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person



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