Whatsapp Chat Support

4 weeks ago


Mumbai Maharashtra, India AFTERSHOCK Full time

Position: Whatsapp chat support

Location: Santacruz

Experience: 2-3 years

**Summary**:
The WhatsApp Chat Support Specialist is responsible for providing timely and accurate assistance to customers through WhatsApp messaging. This role involves addressing inquiries, resolving issues, and delivering exceptional customer service to enhance the overall customer experience.

**Key Responsibilities**:

- **Customer Assistance**:

- Respond promptly to customer inquiries received via WhatsApp messaging.
- Provide personalized assistance and support to address customer questions, concerns, and requests.
- Guide customers through product features, usage instructions, and troubleshooting steps.
- **Issue Resolution**:

- Identify and troubleshoot customer issues and complaints effectively.
- Resolve customer problems in a timely manner, escalating complex issues to appropriate teams when necessary.
- Follow up with customers to ensure satisfactory resolution and feedback.
- **Product Knowledge**:

- Develop a deep understanding of company products, services, and policies.
- Stay updated on product changes, updates, and promotions to provide accurate information to customers.
- Educate customers on product features, benefits, and value propositions.
- **Communication and Engagement**:

- Engage customers in meaningful conversations to build rapport and trust.
- Maintain a professional and courteous demeanor in all customer interactions.
- Demonstrate active listening skills and empathy to understand and address customer needs effectively.
- **Documentation and Reporting**:

- Document customer interactions, inquiries, and resolutions accurately and comprehensively.
- Generate reports summarizing chat support activities, including volume, response times, and customer satisfaction metrics.
- Provide insights and feedback based on customer interactions to improve support processes and procedures.
- **Quality Assurance**:

- Adhere to quality standards and guidelines in all chat interactions.
- Conduct self-assessments and peer reviews to ensure consistency and accuracy in responses.
- Participate in training and development activities to enhance chat support skills and knowledge.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- whatsapp marketing: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9321050540



  • Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title**: Whatsapp chat support executive **Experience**: 1-2 years **Location**: Santacruz **Salary**: 15k - 20k **Job type**: Work from office **Industry preferred**: Fashion and retail **Working days**: Monday - Saturday (11am - 8pm) **Company overview**: Asbaab is fashion and Retail Company specialized in Bridal wears. We are seeking a...


  • Airoli, Navi Mumbai, Maharashtra, India Careerism Consultant Full time

    Hiring for a US Chat Customer Service Process. **Requirements**: Excellent communication skills. (Fluency in English is Mandatory) HSC with minimum 1 year of International Chat Experience. (no voice experience) 24x7 shifts (any 9 hours of shift) 2 Rotational offs. Salary upto 28k inhand. Location is Airoli, Navi Mumbai. Age upto 37 years. for more...


  • Dahisar, Mumbai, Maharashtra, India Kleanfinity Services Full time

    Need to be able to attend to enquiry, order requests, send quotes, and follow up with clients. - Chat with customers on business WhatsApp number - Fluent in English - Rotational OFF - Work from home available **Job Types**: Full-time, Part-time **Salary**: From ₹10,500.00 per month Expected hours: 30 per week Schedule: - Day shift - Morning...


  • Pune, Maharashtra, India Globcom Solutions Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process. - **If you are interested than WhatsApp me your CV on 8445-652-992 .**: - **Interview location -...

  • Chat Support

    1 month ago


    Mumbai, India Orange Hr Full time

    Job Location Andheri International Chat Gaming Process (Customer support to African Client) - Minimum 6 months domestic / international experience required in chat process Excellent English communication required (B28 High) - Salary range (Salary will be depended on last drawn and interview) - Shift timing rotational Males - 1.00 pm -10 pm 10 pm to 7.00...


  • Malad, Mumbai, Maharashtra, India COREIMPAQT-S Full time

    WEB CHAT EXECUTIVE - **FRESHER & EXPERIENCE**: - SKILL: TYPING, CHAT & MAIL SUPPORT. - QUALIFICATION**:Any graduate except B.E, B. Tech, BCA in IT, LLB, CA, courses in IT and BBA in IT or Diploma or any other in It industry is strictly not allowed.**: - NOTICE: IMMEDIATE TO 15 DAYS - LOCATION: MALAD WEST, MUMBAI - WORK FROM OFFICE **Salary**: ₹17,000.00...


  • Ambegaon, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...


  • Mumbai, India Jobegy Full time

    WFH HIRING PAN INDIA Sales and Customer Service - CHAT - Interups - US Shift (24*7 shift) - 5 days working - 2 roaster off - 4.5lpa ctc 37,500 - 33k in - Customer/Sales Chat executive - Age limit - max 33 - Pref (sales/finance background) - Min 1yr sales/cs (chat exp) mandate - HSC/Grad - Aptitude test, HR Round (10 que) 8 marks needed Hsc /Graduate with 1...


  • Aundh Camp, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...


  • Mumbai, India Fortune Wellness | Color Cafe Salon Full time

    **KEY RESPONSIBILITIES**: Generating sales leads. Managing incoming calls, Exceptional chat support. Building good relationships with customers. Keep detailed records of customer interactions, feedback, and inquiries for analysis and improvement. **JOB DESCRIPTION**: - Prolific written communication via mail skills to support customers with ease. -...


  • Mumbai, India Gratitude India Full time

    Job Title: Non-Voice (Chat Process) - Night Shift Job Description: We are seeking enthusiastic individuals to join our team as Non-Voice (Chat Process) executives for our Night Shift. As a Non-Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information. You will...


  • Mumbai, India Enhanceplus Consultants Full time

    **Job Title: Chat Support Executive - Mumbai** Are you a skilled communicator with a passion for delivering exceptional customer service? We are actively seeking a Chat Support Executive to join our team in Mumbai. As a key player in our customer support division, you will engage with customers via online chat, providing timely and effective...


  • Nashik, Maharashtra, India R3 SYSTEMS INDIA PVT LTD Full time

    As a Chat Support Executive, you will be responsible for delivering exceptional customer service through chat platforms. You will engage with customers to address inquiries, resolve issues, and provide product or service information in a timely and professional manner. Your role will involve understanding customer needs, troubleshooting problems, and...


  • Mumbai, Maharashtra, India Orange Hr Full time

    Job Location Malad - Hsc/Graduate fresher or experience into any with all docs. - **Excellent English communication.**: - Uk shift / including night shift /24/7 shift / 9hrs working. - 5 days workings / 2 rotational shift. - Only immediate joiner - walking interview at the office. - its voice + chat process needs to solve the queries on call or chat both. -...


  • Mumbai, Maharashtra, India Trigent Software Ltd Full time

    **Job description**: - Resolution of customer queries / problems / requests / incidents. Track incidents, share notifications and follow ups required. - International chat support experience is mandatory - Good English Communication - UG or Grads Required - Immediate joiners - work location - MDC2 - Work from office CTC- 40K PER MONTH Prathiksha **Job...


  • Malad, Mumbai, Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

    Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat. Good communication required Contact on 9004143743 for future details **Salary**: ₹19,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Night shift - Rotational shift - UK shift - US...


  • Mumbai, India Fortune Wellness | Color Cafe Salon Full time

    Location: Bandra West Experience: Fresher, 6 months, 1year experience **Salary**: based on interview **KEY RESPONSIBILITIES**: Generating sales leads. Managing incoming calls, Exceptional chat support. Building good relationships with customers. Keep detailed records of customer interactions, feedback, and inquiries for analysis and improvement. **JOB...


  • Mumbai, India Vibrantzz management services Full time

    Greetings for Vibrantzz Management Services. We have Scheduled a Walk-in Drive for International Chat Process. Location - Vikhroli. Profile - Customer Service Executive (Inbound - Chat only). Shift Timings - Pure UK Shift (5days working and any 2 week off). Qualifications - HSC+ 6months of BPO experience and Graduate Freshers can apply. Salary - 30k...


  • Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title**: Fashion customer support executive **Experience**: 1-2 years **Location**: Santacruz **Salary**: 15k - 20k **Job type**: Work from office **Industry preferred**: Fashion and retail **Working days**: Monday - Saturday (11am - 8pm) **Company overview**: Asbaab is fashion and Retail Company specialized in Bridal wears. We are seeking a...


  • Goregaon, Mumbai, Maharashtra, India GCS Consulting Services Full time

    **Responsibilities**: - Respond to customer inquiries via chat promptly and accurately - Assist with product information, order status, and account inquiries - Resolve customer complaints professionally and efficiently - Maintain knowledge of company products, services, and policies - Collaborate with team members to ensure excellent customer service - Meet...