Chat Support Executive
1 month ago
As a Chat Support Executive, you will be responsible for delivering exceptional customer service through chat platforms. You will engage with customers to address inquiries, resolve issues, and provide product or service information in a timely and professional manner. Your role will involve understanding customer needs, troubleshooting problems, and ensuring customer satisfaction through effective communication.
- **Respond to Customer Inquiries**: Interact with customers via chat platforms to address their questions, concerns, and requests promptly and accurately.
- **Provide Product/Service Information**: Educate customers about company products or services, including features, pricing, and availability.
- **Troubleshoot Issues**: Diagnose and resolve customer problems effectively by providing appropriate solutions or escalating issues to higher-level support teams when necessary.
- **Ensure Customer Satisfaction**: Strive to meet or exceed customer expectations by delivering exceptional service and demonstrating empathy and professionalism in all interactions.
- **Document Interactions**: Maintain accurate records of customer interactions, including inquiries, comments, and resolutions, using designated software or tools.
- **Adhere to Policies and Procedures**: Follow company policies, procedures, and guidelines while interacting with customers to ensure consistency and compliance with standards.
- **Collaborate with Team Members**: Work closely with other members of the customer support team to share knowledge, best practices, and insights for continuous improvement.
- **Stay Updated**: Stay informed about product updates, policy changes, and industry trends to provide accurate information and enhance customer support quality.
Pay: ₹15,000.00 - ₹20,000.00 per year
Schedule:
- Monday to Friday
- Night shift
- UK shift
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8600033181
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