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Chat Support Executive

2 months ago

Goregaon Mumbai Maharashtra, India GCS Consulting Services Full time

**Responsibilities**:

- Respond to customer inquiries via chat promptly and accurately
- Assist with product information, order status, and account inquiries
- Resolve customer complaints professionally and efficiently
- Maintain knowledge of company products, services, and policies
- Collaborate with team members to ensure excellent customer service
- Meet performance targets for response time and customer satisfaction

**Requirements**:

- Excellent written communication skills
- Previous customer service experience preferred
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Familiarity with chat platforms and customer service software is a plus
- Flexibility to work shifts, including evenings and weekends

**Benefits**:

- Competitive salary
- Health insurance
- Paid time off
- Opportunities for growth and advancement

**Salary**: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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