Chat Support Executive
2 months ago
**Responsibilities**:
- Respond to customer inquiries via chat promptly and accurately
- Assist with product information, order status, and account inquiries
- Resolve customer complaints professionally and efficiently
- Maintain knowledge of company products, services, and policies
- Collaborate with team members to ensure excellent customer service
- Meet performance targets for response time and customer satisfaction
**Requirements**:
- Excellent written communication skills
- Previous customer service experience preferred
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Familiarity with chat platforms and customer service software is a plus
- Flexibility to work shifts, including evenings and weekends
**Benefits**:
- Competitive salary
- Health insurance
- Paid time off
- Opportunities for growth and advancement
**Salary**: ₹35,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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