Agm - Tm-tsg & Cxx

4 months ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 37961- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Function**:
**Technology/ IOT/Cloud**

**About**:
**Role**
- TM - TSG & CXX, Network

**Job Level/ Designation**
- M2

**Function / Department**
- Technology/Quality

**Location**
- Mumbai

**Hiring Manager**
- Tarun D'souza

**Job Purpose**
- This role is responsible for supporting the Network Quality function by optimal and effective Analysis and Handling Network complaints, cordinating with relevant stakeholders and getting resolution for customer complaints..

**Key Result Areas/Accountabilities**
- Responsible for overall administration of TSG team monitoring and Operations tools in respective circle, including drive testing tools.
- Daily monitoring of all the network Complaints coordinate with the stakeholders and find reason for complaints
- Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 2G/4G network coverage tropology, in-building coverage, traffic, handset analytics etc
- HNI / Enterprise/ VIP/Escalations customer complaints handiling
- Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives

**Core Competencies, Knowledge, Experience**
- In-depth technical knowledge in radio network parameters & optimization (2G/4G/VoLTE)
- Excellent domain knowledge and on
- field optimization experience
- Hands on experience with tools like CRM KPI's etc
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very good cross functional co-ordination.

**Must have technical / professional qualifications**
- B.Tech Electronics and Telecommunications with 4+ years of experience

**Role**
- TM - Tool Based Optimization

**Job Level/ Designation**
- M2

**Function / Department**
- Technology/Quality

**Location**

**Hiring Manager**

**Job Purpose**
- This role is responsible for supporting the Network Quality function by optimal and effective Analysis and Handling Network complaints, cordinating with relevant stakeholders and getting resolution for customer complaints.

**Key Result Areas/Accountabilities**
- Responsible for overall administration of TSG team monitoring and Operations tools in respective circle, including drive testing tools.
- Daily monitoring of all the network Complaints coordinate with the stakeholders and find reason for complaints
- Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 2G/4G network coverage tropology, in-building coverage, traffic, handset analytics etc
- HNI / Enterprise/ VIP/Escalations customer complaints handiling
- Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives

**Core Competencies, Knowledge, Experience**
- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and on
- field optimization experience
- Hands on experience with tools like Arieso, TEMS, NEMO, Atoll, Ultima Forte etc
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very good cross functional co-ordination.

**Must have technical / professional qualifications**
- B.Tech Electronics and Telecommunications with 4+ years of experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm - Tm-tsg & Cxx

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 42478- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Prepaid Process & Delivery

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 20501- Location: Mumbai, IN- Function: Other- About: **Role** Prepaid CXX, GH, IT & Marketing interface and Circle support Lead **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Prepaid Process and Delivery **Location** Corporate - Mumbai **Job Purpose** - Drive & Enhance Prepaid CXX by leveraging insights from...

  • Agm-process Audit

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 16426- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** AGM, Process Audit and Governance **Job Level/ Designation M2/AGM **Function / Department** Quality & User Experience/Technology **Location** Mumbai **Job Purpose** Creation and standardization of the various process flows for operational efficiency. Ensure...

  • Agm - Process Audit & Governance

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34645- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Gm Network Analytics

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 1521- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** Customer Insights Analytics **Job Level/ Designation M3 **Function / Department** CXX - Network Analytics **Location** Mumbai **Job Purpose** Responsible for the Customer insights - Complaints, customer feedback - NPS/TNPS **Key Result Areas/Accountabilities** -...

  • Agm - Capex Budgeting & Aop

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 26576- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Customer Experience

    3 months ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 43826- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Customer Experience

    3 months ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 43825- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Cs Training

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 19002- Location: Mumbai, IN- Function: Other- About: - **JOB PURPOSE** This role is responsible to build, deliver training content that will help bring substantial positive behavior changes and enhance functional skills in the learner to deliver CXX. The role will require to be build and curate content basis TNI/A’s using trending data from...

  • AGM - Experience & Training - TM

    1 month ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - TM-RAN Performance

    3 days ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - TM-RAN Performance

    2 days ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - TM-RAN Performance

    2 days ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm-process Audit

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 35441- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Network Analytics

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 32750- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • AGM - Practice Lead-Devices

    2 months ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Cluster Collections & Retention

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 12674- Location: Mumbai, IN- Function: Other- About: **Role** Collections & Retentions **Job Level/ Designation M2 **Function / Department** Customer Service **Location** Mumbai **Job Purpose** - This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher...

  • AGM - TM and Leadership Development | 5 - 8 YOE | Top Tier Bschool

    3 months ago

    Mumbai, India Michael Page Full time

    Opportunity to lead TM and Leadership Development COEOpportunity to design, develop, and execute programsAbout Our ClientSeeking a dynamic and strategic-minded Talent Management & Leadership Development professional to join our client - Real Estate Organization.Job DescriptionResponsibilities:1. Succession Planninga. Develop the overall succession planning...

  • Agm - Training

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34365- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • AGM - TM and Leadership Development | 5 - 8 YOE | Top Tier Bschool

    5 days ago

    mumbai, India Michael Page Full time

    Opportunity to lead TM and Leadership Development COE Opportunity to design, develop, and execute programs About Our Client Seeking a dynamic and strategic-minded Talent Management & Leadership Development professional to join our client - Real Estate Organization. Job Description Responsibilities: 1. Succession Planning a. Develop the overall...