Desktop Soe,desktop Soe

2 weeks ago

Bengaluru, India Capgemini Full time

Development of the Standard Operating Environment (SOE) for desktop and Servers platform Own and maintain the SOEs Identification and analysis of Patches Identifying the impact of technical changes to or affecting the SOE to an operational level Provide 3rd line support to client support teams for the SOE when required Required Skills: MDT (Microsoft Deployment Toolkit) 2012/2013 Desktop/Server Deployment Experience and/or SCCM experience Imaging tools like SYSPREP Experience on unattended installations - Zero touch or Lite touch images Experience of the development of standard O/S builds for Desktop or Server Troubleshooting Knowledge of Desktop OSs - Windows 7/8/10 Hardware Familiarity (Desktop Server) Scripting (VB WMI Command Line) Should have the ability to use own initiative and tenacity to achieve deadlines and resolve issues as per agreed SLAs Analytical and methodical approach to problem solving Effective communication skills in both verbal and written English Good organizational interpersonal and documentation skills Very Client focused with regards to service delivery Self-driven and able to work by yourself or within a team Good troubleshooting skills (the ability to think logically through a problem) MCSE/MCP Certification in Windows An understanding of Software Deployment and Remote Support Tools Experience in Active Directory Group Policy An understanding of Remedy / EARS / ServiceNOW or any such tool Skills & Experience requirement â?¢ Candidate should be a Graduate -in IT (preferably) with additional technical certifications in relevant area. â?¢ Excellent interpersonal and (assertive) communication skills (both Verbal and Written) â?¢ Client focused in the delivery of service with good client facing skills â?¢ Must have an analytical and methodical approach to problem solving â?¢ Must be self-driven objective and have the ability to use initiative and tenacity to resolve issues â?¢ Should be able to work well within a team environment â?¢ Adapt upcoming technologies as per trend â?¢ Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level â?¢ Continually seeks improvement upon solutions and gets to the next level â?¢ Focuses on each individual component of an assigned task or project to ensure that no part is left unattended â?¢ Proactively anticipates Client reaction/impact and prepares accordingly â?¢ Demonstrates understanding of situation and is able to focus energies on different ways to provide/present a solution â?¢ Applies solid organization skills to the design and delivery of accurate and timely research presentations and other work products â?¢ Represents ideas and thoughts in a clear focused manner using effective verbal and non-verbal communication techniques in both formal and informal settings â?¢ Listens and asks perceptive questions that ensure understanding of core issues and messages â?¢ Presents ideas results issues and recommendations to groups using appropriate tools â?¢ Development of the Standard Operating Environment (SOE) for desktop and platform â?¢ Own & maintain the SOEs Identification and analysis of Patches â?¢ Identifying the impact of technical changes to or affecting the SOE to an operational level â?¢ Provide 3rd line support to client support teams for the SOE when required Skills: MDT (Microsoft Deployment Toolkit) 2012/2013 SCCM 2007/2012 OSD. â?¢ Desktop/Server Deployment Experience and/or SCCM experience Imaging tools like Sysprep and WinPE. â?¢ Experience on unattended installations - Zero touch or Lite touch images â?¢ Experience of the development of standard O/S builds for Desktop or Server Troubleshooting Knowledge of Desktop O/Ss - Windows 7/8.1/10 â?¢ Deploy images and applications using multiple methodologies using SCCM 2012 â?¢ Hardware Familiarity (Desktop Server) and Scripting (VB WMI

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