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Customer Experience Representative
4 months ago
**Company Overview**:
Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance.
Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.
**Position Overview**:
Join Bijliride as a Customer Experience Associate, where you will play a pivotal role in ensuring unparalleled service and support for our valued customers providing professional customer service and ensuring customer issues are resolved in a timely manner. As part of our dynamic team, you will contribute to our vision of providing eco-conscious alternatives and improving urban mobility.
**Roles and Responsibilities**:
- Developing and maintain customer relationships by helping customers with questions and
concerns about Bijliride’s products and services.
- Skillfully manage both inbound and outbound customer interactions via phone with
professionalism and efficiency.
- Resolve customer inquiries and address concerns with empathy, accuracy, and timeliness.
- Maintain a positive demeanor and handle customer complaints with diplomacy and
patience.
- Actively engage in sales lead generation efforts to meet team targets.
- Listening to customers' concerns and handling complaints promptly.
- Provide comprehensive and precise information utilizing our CRM system and established
SOPs.
- Gather and analyze customer feedback to drive ongoing enhancements in service delivery.
- Good customer service skills and handling customers with empathy.
- Proficient in phone handling techniques with a focus on active listening.
- Familiarity with CRM systems and best practices in customer service.
- Customer-centric and problem-solving mindset, adaptable to diverse personalities and
situations.
- Exceptional communication and presentation skills.
- Experience: 1-2 years of relevant experience in voice and non-voice customer support roles.
- Languages: Hindi, English & Telugu.
**Benefits**:
Full-time position offering competitive compensation package and performance-based incentives.
Vehicle option provided for personal use and daily commute.
**Additional Information**:
Flexibility to work varying shifts, including weekends.
Location: Hyderabad (Madhapur).
Pay: ₹18,000.00 - ₹25,000.00 per month
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 27/05/2024