Customer Success Trainee

3 weeks ago

Bengaluru, India Skolar Ed Tech Full time

**Job Description: Customer Success Team**

Greetings from Skolar

**Company Profile**:
Skolar aims to provide the finest project-based education to learners, helping them in getting placed in their dream companies by providing them with the right training and path to outperform their interviews. We dedicate our platform to providing you with the very best mentorship on our courses, with an emphasis on Interactive learning style, a great mentorship workaround, and affordability across all the courses thus helping students achieve more holistic education and prepare them for better career opportunities.

Skolar, a leading up-skilling company, is seeking a dynamic and talented individual to join our team as a Customer Success Intern.

**Designation**:Customer Success Trainee.

**Roles and Responsibilities**:

- Relationship Building: Develop and maintain strong relationships with clients, acting as the main point of contact for their needs and ensuring overall customer satisfaction.
- Onboarding: Guide new clients through the onboarding process, providing them with necessary resources, training, and assistance to ensure a seamless transition onto our e learning platform.
- Payment Collection: Follow up with clients on pending payments, maintain accurate records, and resolve any billing-related queries or issues.
- Query Resolution: Address client inquiries and concerns promptly, providing comprehensive solutions and troubleshooting assistance to ensure a positive customer experience.
- Issue Resolution: Investigate and resolve any technical or platform-related issues reported by clients, coordinating with the appropriate internal teams to ensure swift resolutions.
- Excel Proficiency: Utilize Excel to generate reports, analyze data, and provide insights to clients on their up-skilling journey, effectively communicating key findings.
- Multilingual Support: Provide support to clients in English and Hindi as well as various

South Indian languages ensuring effective communication and understanding of their requirements.
- Problem Solving: Demonstrate strong problem-solving skills, identifying and addressing client challenges proactively, and proposing appropriate solutions to enhance their experience and achieve their desired outcomes.
- Training and Presentation Skills: Conduct product training sessions and presentations for clients and colleagues, showcasing the features and benefits of our e-learning platform, and providing guidance on maximizing its effectiveness.

**Job Skills & Qualifications**:

- Completed or pursuing Bachelor's degree in a relevant field.
- Proven experience in a customer success or account management role, preferably within the e
- learning or software industry.
- Proficiency in using Excel for data analysis and reporting.
- Excellent communication skills in English, Hindi, and South Indian languages (such as

Tamil, Telugu, Kannada, or Malayalam).
- Strong problem-solving abilities, with a track record of resolving client issues effectively and efficiently.
- Ability to multitask and manage multiple client relationships simultaneously.
- Exceptional interpersonal skills with a customer-centric approach.
- Demonstrated training and presentation skills.
- Familiarity with e-learning platforms and software is a plus.
- Positive attitude, adaptability, and a willingness to learn and grow within a fast
- paced environment.

**Working Days**:6 days’ work/week (Sunday will be the Week-Off)

**Probation Period**:06 Months

Post Training/Probation Period: 3 to 5 LPA (Based on performance during Probation period).

If you are passionate about customer success, have excellent communication skills, and thrive in a collaborative and dynamic environment, we would love to hear from you.

Join Skolar and help shape the future of e-learning while ensuring our clients' success

**Job Types**: Full-time, Fresher

**Salary**: ₹150,000.00 - ₹180,000.00 per year

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8681034983

  • Logistics Trainee

    4 weeks ago

    Bengaluru, India Trustnow Advisors Full time

    Job Title: Logistics Trainee Company: Well known logistics company Location: Bangalore **Job Type**: Full-Time Position Overview: We are seeking for enthusiastic and motivated individuals for the position of Logistics Trainee. This is an excellent opportunity for fresh graduates with a background in logistics or a related field to embark on a rewarding...

  • Customer Success Associate

    4 weeks ago

    Bengaluru, India Aeries Technology Full time

    Job Id: Aeries/442/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support role within the...

  • Customer Success Executive

    1 month ago

    Bengaluru, India LeadSquared Full time

    Customer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1500 businesses across 30 countries in Education,...

  • Customer Success

    4 weeks ago

    Bengaluru, India Ricago Full time

    Responsible for sustaining and growing our business to achieve long-term success by effectively managing client accounts - Location Bangalore - Expreience 3 years - Qualification MBA **RESPONSIBILITIES**: **About ricago** RICAGO is a technology platform in Governance, Risk & Compliance (GRC) space and helps organizations to innovate their compliance...

  • Customer Success Intern

    4 weeks ago

    Bengaluru, India Camp Automation Pvt. Ltd Full time

    Shadow the customer success managers - Resolve repetitive support service queries - Solve design issues with HTML code changes - Involvement in testing of new releases - Create sample data for client orientation - Collaborate with other members of the Customer Success team to ensure that customers are successful **Job Type**: Internship Contract length: 3...

  • Intern Customer Success

    1 month ago

    Bengaluru, India LeadSquared Full time

    **About** LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 2000 businesses across 30 countries in Education, Healthcare,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India Motorola Solutions Full time

    Job DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...

  • Customer Success Executive

    4 weeks ago

    Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Customer Success Executive

    4 weeks ago

    Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success Specialist Role Details Position: Customer Success Specialist Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, India Motorola Solutions Full time

    Job Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, India Motorola Solutions Full time

    Job DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, India Motorola Solutions Full time

    Job DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...

  • Customer Success Manager

    1 month ago

    Bengaluru, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....

  • Customer Success Manager

    1 month ago

    Bengaluru, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....

  • Executive Customer Success

    1 month ago

    Bengaluru, India Capillary Technologies Full time

    Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management - Job responsibilities include but are not limited to: - Leverage product expertise and technical knowledge to delight customers. - Work closely with Engineering and Product and Customer Success teams to...

  • Customer Success Executive

    4 weeks ago

    Bengaluru, India Plum Benefits Full time

    **BENGALURU /** **CUSTOMER SUCCESS /** **FULL TIME** **/ ON-SITE** **About Plum** Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are...