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Customer Relationship Executive
5 months ago
JD for Service Support
1. Customer Feedback Calling
a. Calling for feedback from the machine already sold customers
b. Service Complaints forwarded to the Service team
c. Followup for visit scheduled dates with a service team
2. Check the Service Purchase order from the customer for payment terms
3. Payment follow-up from customer (Service )
An advance payment follow-up with the customer as per payment terms
b. After service /sales of spares payment follows with the customer
4. Prepare and send service Jobsheet
5. Prepare and send service /AMC quotations to customers
6. Sending Proforma Invoice
7. Sending payment acknowledgment mails
8 Handling customer calls and inquiries service related
a. Coordinating with a concerned person for inquiries
b. Replying to customers with feedback
8. Preparing and Sending AMC related documents to customers
9. Updation of Existing customer requirements list with inquiries and PO details
10. Check Installation /Service reports for any remarks from customer
11. Followup with the service team for resolution of any negative remarks by customer
12. Prepare and send Spare parts quotations to customers
13. Coordination for spare parts availability in stock with the purchase team
15. Check for new customer complaints daily on CRM Freshdesk
17. AMC list to be maintained and visit scheduled details to be coordinated with the service team
18. Completing service sales target monthly (Calling customers)
20. Checking and preparing the warranty /AMC details or asking the same from customer before coordinating for a service visit
21. Dispatch follow-up with purchase team and inform dispatch dates customers
22. Dispatch documentation follow-up with the accounts team
23. Machine Installation follow ups with the service team
24. Machine Installation coordination with customer for dates
25. Calling for customer feedback after 15 days of Installation
26. Keeping track of all service complaints closure
27. Meetings for service support related
28. Tracking AMC/Warranty visits to customers
29. Updation of Master Data sheet with Job sheet nos and order details
30. Preparing list for positive customers for the reference list
Required Qualification : Any Graduate
Experience - 3 to 4 years Relevant Experience
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- New Panvel, Navi Mumbai, Maharashtra (required)
Ability to Relocate:
- New Panvel, Navi Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8433619488
Expected Start Date: 26/02/2024
