Loan Officer

2 weeks ago

Hyderabad, India Cretal Solutions Private Limited Full time

Department: Lead Management System (LMS)

Role/Functional Area: Tele Sales / Outbound Telecalling

Experience: 0.6 months -5 years

Language Fluency: English + Telugu or Tamil or Hindi is mandatory

Roles & Responsibilities:

- Prospecting with suspect leads. A suspect is a person who has still not decided on taking

a loan.
- Converting a suspect to a prospect. This involves the following:

- Establishing contact with the prospect, this could involve several calls and may need a

call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion
- Basis feedback from the prospect, seek interventions from the senior sales resource or

by your own-self in satisfying customer needs with the objective of converting the

prospect to a customer.
- Responsible for conversion of suspects to prospects to customers.
- Provide support to the sales team in increasing conversions by:

- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer

in providing feedback, seeking feedback from him on your performance
- Responsible for complete knowledge of company products and policies as well as those

of competition.
- Responsible for quality of the conversation, which entails the following:

- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
- Ability to handle objections.
- Updating the software. One must capture their conversation with the customer

effectively such that a third person is able to carry on the conversation with the

customer where they left off.
- Generating References: The quality of conversation and ability to connect with the

customer is also reflected in the number of references that they generate.
- Providing market feedback to the supervisor: It is important to share with one’s

supervisor any trends that one comes across whilst speaking to a prospect. Examples

could be objections from prospects regards the processing fee being charged by us vis-à
- vis the same being charged by a specific competitor.

communication skills & at least 0.6months tele-calling experience
- Relevant work experience in sales, marketing, promotions or telemarketing

**Job Types**: Full-time, Regular / Permanent

Pay: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6360930460
- Health insurance

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