Process Associate

2 weeks ago


Thiruvananthapuram Kerala, India HYVE Full time

**About Hyve**: We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 2 years, we have been able to serve more than 5000 clients across India. Hyve is dedicated to providing beautifully-printed Custom T-shirts, Corporate Wear, Hoodies, and Sports Apparel created with responsible and Eco-friendly production practices. We offer fashionably designed, contemporary basics for men, women, and kids that are produced in India.

**Job Summary**:
We are seeking a dynamic and experienced Marketplace Manager to join our team and drive the success of **our brand** on various online marketplaces. As the Marketplace Manager, you will be responsible for developing and executing strategies to maximize sales, increase brand visibility, and ensure a positive customer experience on platforms such as Amazon, Flipkart, Myntra, Ajio etc.

**Key Responsibilities**:
About Hyve:
We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 5 years, we have been able to serve more than 15000 clients across India. We offer fashionably designed, contemporary basics for men, women, and kids that are produced in India.

**Responsibilities**:
**Documentation**:

- Maintain detailed and accurate records of customer interactions in the CRM system.
- Document and report recurring issues for continuous improvement.

**Order Management**:

- Process orders and provide order-related information over the phone.
- Assist customers with tracking, cancellations, and modifications to orders.

**Phone Support**:

- Handle inbound and outbound customer calls, mails, chats professionally and courteously.
- Address customer inquiries, resolve issues, and provide information about products/services.

**Problem Resolution**:

- Listen actively to customer concerns and provide timely and accurate solutions.
- Escalate complex issues to the appropriate department for further investigation and resolution.

**Product Knowledge**:

- Develop a comprehensive understanding of our products/services to assist customers effectively.
- Provide clear and detailed explanations to customers regarding product features and usage.

**Qualifications**:

- Bachelor's degree
- **FRESHERS c**an apply
- Excellent verbal communication skills will be added preference
- Proficiency in using Computer (MS Word ,Excel)
- Ability to effectively communicate with customers and handle objections
- Proficiency in using a CRM will be added advantage

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Our office is in Kinfra Apparel Park, Thumba, Thiruvananthapuram. This is an ON-SITE job and requires you to work in office. Are you OK with that?
- Do you have any notice period? If yes, please mention number of days

Work Location: In person

Expected Start Date: 30/04/2024


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