Process Associate
2 weeks ago
**About Hyve**: We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 2 years, we have been able to serve more than 5000 clients across India. Hyve is dedicated to providing beautifully-printed Custom T-shirts, Corporate Wear, Hoodies, and Sports Apparel created with responsible and Eco-friendly production practices. We offer fashionably designed, contemporary basics for men, women, and kids that are produced in India.
**Job Summary**:
We are seeking a dynamic and experienced Marketplace Manager to join our team and drive the success of **our brand** on various online marketplaces. As the Marketplace Manager, you will be responsible for developing and executing strategies to maximize sales, increase brand visibility, and ensure a positive customer experience on platforms such as Amazon, Flipkart, Myntra, Ajio etc.
**Key Responsibilities**:
About Hyve:
We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 5 years, we have been able to serve more than 15000 clients across India. We offer fashionably designed, contemporary basics for men, women, and kids that are produced in India.
**Responsibilities**:
**Documentation**:
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Document and report recurring issues for continuous improvement.
**Order Management**:
- Process orders and provide order-related information over the phone.
- Assist customers with tracking, cancellations, and modifications to orders.
**Phone Support**:
- Handle inbound and outbound customer calls, mails, chats professionally and courteously.
- Address customer inquiries, resolve issues, and provide information about products/services.
**Problem Resolution**:
- Listen actively to customer concerns and provide timely and accurate solutions.
- Escalate complex issues to the appropriate department for further investigation and resolution.
**Product Knowledge**:
- Develop a comprehensive understanding of our products/services to assist customers effectively.
- Provide clear and detailed explanations to customers regarding product features and usage.
**Qualifications**:
- Bachelor's degree
- **FRESHERS c**an apply
- Excellent verbal communication skills will be added preference
- Proficiency in using Computer (MS Word ,Excel)
- Ability to effectively communicate with customers and handle objections
- Proficiency in using a CRM will be added advantage
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Our office is in Kinfra Apparel Park, Thumba, Thiruvananthapuram. This is an ON-SITE job and requires you to work in office. Are you OK with that?
- Do you have any notice period? If yes, please mention number of days
Work Location: In person
Expected Start Date: 30/04/2024
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