Customer Care Executive

3 weeks ago

Rohini Delhi Delhi, India Uddo INC Full time

Client Relationship Manager

Key Responsibilities:

- **Client Communication and Updates**: Conduct regular face-time calls with clients for weekly work updates, ensuring they are well-informed and satisfied with the progress.
- **Request Management**:Accurately report all client requests in the system and collaborate with the Client Success Team to ensure timely completion of tasks.
- **Query Resolution**: Respond to client queries within 2 minutes, providing accurate and helpful solutions, and maintain a high response ratio as monitored by our tools.
- **Client Support**:Resolve client complaints and concerns with high priority, and escalate complex issues to the appropriate authority when necessary.
- **Service Demonstration**:Clearly explain and demonstrate the results of our services through reports, charts, or videos, addressing any questions or doubts.
- **Video Communication**:Record and send videos to clients as needed, offering additional guidance or showcasing our work.
- **Objection Handling**: Manage objections or issues during weekly calls, persuading clients of the continued value of our services.

Qualifications:

- Proven experience in client relationship management or a similar role.
- Strong proficiency in CRM systems and tools for managing client interactions.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and internal teams.
- Excellent problem-solving abilities and a proactive approach to addressing client needs.
- Ability to respond quickly and efficiently to client queries and concerns.
- Familiarity with video recording tools and techniques for client communication.
- A commitment to maintaining high client satisfaction and loyalty.

What We Offer:

- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- The chance to work with a diverse and dynamic client base

Roles & Responsibilities

**DESIGNATION: Client Relationship Manager**

**Role Definition**

**As a Client Relationship Manager, you maintain regular and effective communication with your clients, ensuring their satisfaction and loyalty to our services. You will**:

- Conduct face-time calls with clients for regular weekly work updates and provide them with relevant information and feedback.**
**- Report all the client requests in the system and coordinate with the Client Success Team to get the work done promptly.**
**- Resolve the client complaints and concerns on a high-priority basis and escalate them to the appropriate authority if needed.**
**- Reply to the client queries within 2 minutes and provide them with accurate and helpful solutions.**
**- Explain and demonstrate the results of our services to the clients and address any questions or doubts they may have.**
**- Record videos for clients whenever needed to showcase our work or provide additional guidance or support.**
**- Handle any objections or issues that may arise on the client's weekly calls and persuade them to continue using our services.**

**You will use your excellent communication, interpersonal, and problem-solving skills to build strong and lasting relationships with your clients and ensure their satisfaction and retention. You will also use your knowledge of our services and CRM systems to manage and track your client interactions and performance. You will report to the Client Relationship Manager Lead and work closely with the Client Success Team and other departments as needed.**

**RESPONSIBILITY**

**DELIVERABLE**
- **Face-Time Calls with clients for regular weekly work updates**:

- **Report all the client requests in the system and get the work done from the Client Success Team**:

- **Whatever information/Instructions you will receive from clients you will update that information “Client Information Form”**:

- **Resolve the client complaints and concerns on high high-priority basis**:

- **Reply within 2 minutes and resolve the client's query [We will check your response ratio using our tools]**:

- **The client queries resolution about the results**:

- **Record Video for Client Whenever Needed like Level-1 Video**:

- **Objection Handling on Client Weekly call if needed**

**TASK & ACTIVITIES**

**Tasks**:

- Schedule and conduct face-time calls with clients for regular weekly work updates
- Report and monitor client requests in the system and follow up with the Client Success Team
- Explain and demonstrate the results of our services to the clients using reports, charts, or videos
- Record videos for clients whenever needed to showcase our work or provide additional guidance or support
- Handle any objections or issues that may arise on the client weekly calls and persuade them to continue using our services

**Activities**:

- Communicate effectively and professionally with clients and internal teams
- Use CRM systems and tools to manage and track client interactions and performance
- Provide feedback and suggestions to i

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