Customer Care Executive
6 months ago
A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries
**Responsibility**
conducting customer satisfaction surveys to understand what areas of the company's services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders
**Job Type**: Permanent
**Salary**: ₹11,750.00 - ₹18,900.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Rohini, Delhi, Delhi (required)
Ability to Relocate:
- Rohini, Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
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