Customer Service Assistant
17 hours ago
We're seeking a customer-centric leader to transform our customer experience. The Customer Experience Manager will develop strategies to exceed customer expectations, drive loyalty, and foster a culture of exceptional service.
**Key Responsibilities**:
- Lead customer service team to deliver world-class experiences
- Design and implement customer journey mapping
- Analyze customer feedback and metrics
- Collaborate with cross-functional teams to resolve issues
- Develop training programs for customer service representatives
**Requirements**:
- 2+ years of customer experience management
- Proven track record of improving customer satisfaction
- Excellent leadership and communication skills
- Bachelor's degree in Business or related field
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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