Service Desk Associate

2 months ago

Bengaluru Karnataka, India Koch Global Services Full time

**Our Team**
Koch is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Business Solutions India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Business Solutions India Pvt Ltd (KGSI) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.

**What You Will Do**

**- Live Support (Calls & Chats)**:
Primarily responsible for providing real-time support to users through calls and chats, ensuring prompt and accurate resolution of IT issues.
- **Communication**:
Communicating high-priority information to leadership, relationship managers, and downstream teams to guarantee timely responses and resolutions.
- **Knowledge Management (KCS)**:
Creating, updating and flagging Knowledge-Centered Service (KB) articles. Coaching team members to advance in their KCS journey to maintain a robust knowledge base.
- **Team Development**:
Coaching, mentoring, developing, and supporting Service Desk team members in daily operations, providing exemplary IT customer support to all Koch Companies.
- **Process Innovation**:
Continually monitoring, automating and innovating Service Desk processes and procedures to enhance knowledge awareness and maximize team efficiencies.
- **Quality Assurance**:
Performing quality checks on chats, calls, and tickets on a weekly basis, and sharing findings with the Supervisors to ensure high standards of service.
- **Hot Topic Management**:
Tracking, documenting, and communicating hot topics and trending issues with Service Desk agents and leadership to ensure proactive management of recurring issues.

**Who You Are (Basic Qualifications)**
- **Communication Skills**:
Excellent oral and written communication skills, necessary for effective interaction with users, stakeholders and team members.
- **Critical Thinking & Problem-Solving**:
Strong critical thinking and problem-solving skills to diagnose and resolve complex IT issues.
- **Team Player**:
Ability to work collaboratively within a team, showing willingness to assist others and share knowledge.

**What Will Put You Ahead**
- **Experience**:
International calling experience is preferred.

2-4 years of exp in IT Service Desk.

Knowledge of using ticketing tools (preferably ServiceNow & Genesys) and CRM tools is advantageous.
- **Education**:
Undergraduate / Graduate / Post Graduate degree in a relevant field.
- **Availability & Flexibility**:
Willingness to work in a 24/7 environment with rotational shifts, including weekends.

**Who We Are**

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human

resources, finance, project management and anything else our businesses need. With locations in

India, Mexico, Poland and the United States, our employees have the opportunity to make a global

impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

"Koch is proud to be an equal opportunity workplace".

LI-Onsite - For onsite jobs

  • Service Desk Associate

    2 months ago

    Bengaluru, Karnataka, India INK IT SOLUTIONS Full time

    We're currently seeks a “Help Desk Associate - ITIL ” to join our team in “Bangalore”. Experience Level: - 0.6 months to 2 Years. POSITION GENERAL DUTIES AND TASKS: **In these roles, you will be responsible for**: - Record, Update, and Escalate Support issues to the next level promptly. - Support all IT onboarding activities for end-users - Work...

  • Service Desk Agent

    6 months ago

    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Service Desk Associate

    7 months ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    Position: Technical Support/Service Desk Agent - Level 1 Location: Bangalore Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...

  • Service Desk Associate

    4 weeks ago

    Bengaluru, Karnataka, India Koch Global Services Full time

    **Our Team** Koch is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Business Solutions India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its...

  • Deal Desk Associate

    6 months ago

    Bengaluru, Karnataka, India Radius Agent Full time

    **About Us**: We are a dynamic SaaS company operating in the Real Estate sector, dedicated to revolutionizing how agents manage their transactions and streamline their processes. Our team is driven by innovation, collaboration, and a commitment to excellence. As we continue to expand our brokerage operations, we are seeking a talented Deal Desk Associate...

  • Service Desk Executive

    4 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Technical Support Associate (International Voice Process)* Must have fluent communication skills Eligibility Criteria: Any graduate with minimum 1 year of experience in Technical support voice process (service desk) Min 1 yr of Exp in International/Domestic both - upto 4 Lpa + Allowance (night shifts) + Incentives Min 2 yr of Exp in International only -...

  • IT Service Desk

    3 months ago

    Bengaluru, Karnataka, India Natobotics Technologies Private Limited Full time

    **Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...

  • Service Desk Associate

    6 months ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: Service Desk **Location**: Bangalore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory Overview: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...

  • IT Service Desk Support

    1 month ago

    Bengaluru, Karnataka, India GLOINNT Full time

    **Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

  • Service Desk Associate

    3 months ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: Key Responsibilities - 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately...

  • Service Desk Associate

    6 months ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and...

  • Service Desk L1

    2 days ago

    Bengaluru, India NTT Data Services Full time

    **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties; confirms the Call or Contact is from a user, a resolver group, authorised third party service desk, resolver group or other...

  • Service Desk L1

    2 days ago

    Bengaluru, India NTT DATA Full time

    **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties; confirms the Call or Contact is from a user, a resolver group, authorised third party service desk, resolver group or other...

  • Service Desk Executive

    4 months ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Desk Executive

    7 months ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-3-8 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Front Desk Associate

    2 months ago

    Bengaluru, Karnataka, India Diginsta Full time

    Day shift. - Role - Front Desk Associate - Open Locations: HSR, Indiranagar and RMV - Salary - 20k to 25k - Grad - Fre/ exp **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental Pay: - Performance bonus - Yearly...

  • Front Desk Associate

    2 months ago

    Bengaluru, Karnataka, India Conneqt Business Solutions Full time

    Day shift. - Role - Front Desk Associate - Open Locations: HSR, Indiranagar and RMV - Salary - 20k to 25k - Grad - Fre/ exp **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Rotational shift Supplemental Pay: - Performance bonus - Yearly...

  • Service Desk L1

    2 days ago

    Bengaluru, India nFrastructure Full time

    **Position Overview** As a Service Desk Analyst, you will provide Level 1 support to clients. This role will provide customer-friendly assistance to clients having trouble using IT products. The Service Desk Analyst will troubleshoot, diagnose and resolve Level 1 incidents received, and escalate issues as necessary. **Key Responsibilities** The...

  • Service Desk L1

    2 days ago

    Bengaluru, India NTT DATA Full time

    **Req ID**:232924 We are currently seeking a Service Desk L1 to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties;...

  • Service Desk Associate

    2 weeks ago

    Greater Bengaluru Area, India CSC Full time

    Role: Associate Service DeskLocation: BangaloreWorking Hours: Rotational ShiftWorking Model: HybridIntro:The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This challenging role requires...