Ai Chatbot Assistant and Trainer

7 months ago

Mumbai Maharashtra, India Mantra Digital Full time

About The Company

ABOUT Meera.ai: Meera is reshaping business communication to be more effective at every level, boosting confidence and trust, and enhancing how businesses communicate with customers and prospects. Powered by AI, Meera is a rapidly growing text-based engagement platform that humanizes every interaction at scale and gives that human feel. Meera treats customer engagement like any human would - it automatically engages with the customers at scale with that human feel. That means better customer engagement, brand loyalty, and deeper, meaningful customer relationships. At Meera AI Inc, our commitment to our employees is to do everything we can to enable them to reach their full potential. To do so, we offer an unmatched level of flexibility and willingness to build roles around our people. Meera.Ai We are looking for top talent to help us continue our growth — and grow with us

**Job Description**:
We are looking for smart individuals who have Bachelor's Degree from a recognized university in the United States or Canada, along with a valid IELTS certification demonstrating proficiency in English language skills to join our team as AI Chat Assistants & Trainer. As a AI Chat Assistants & Trainer, you will be responsible for reviewing and evaluating customer chat conversations to ensure they meet quality standards. You will work closely with the customer support and NLP team to identify areas for improvement and help maintain a high level of customer satisfaction.

Key Responsibilities:

- Review and evaluate customer chat conversations to ensure they meet quality standards
- Identify areas for improvement in the chat support process and provide feedback to the customer support and NLP team
- Work with the customer support and NLP team to maintain a high level of customer satisfaction
- Communicate with customers in a professional and courteous manner
- Escalate any issues or concerns to the appropriate team member
- Analyze user interactions and improve chatbot responses based on user feedback
- Maintain accurate records of customer interactions and chat review evaluations

**Requirements**:

- Bachelor's degree from a recognized university in the United States or Canada
- TOEFL/ILTES Certification
- Proficiency in English is a must
- Excellent analytical and problem-solving skills
- Attention to detail and ability to multitask
- Ability to work in a fast-paced environment
- Willingness to learn and adapt to new processes
- Ability to work in a team environment
- Familiarity with chat support and NLP tools and platforms is a plus

**Why work for us?**

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at new digital marketing techniques alongside stunning specialists with strongly backed up funding.

Since the organization is as yet in the beginning phases, you will see the total life cycle of the start-up from getting the underlying clients to raising funding rounds. If you stick it out, you will experience extraordinary career growth. Along side the EVPs (Employee Value Proposition) with following benefits

Flexible schedule

Paid time off

Most importantly zero office politics culture.

(This list keeps growing as we believe in making our Meera.Ai a great place to work)

**What is work/life balance like at your company?**

**Our culture values are...**

Customer First: You put the best interest of customers first. It means doing the right thing for the

customer even when none (the customer, your manager) is watching.

Innovation: Be an out of the box thinker

Love of Learning: Be curious to learn and implement

Impact: You accomplish an amazing amount of work

Ownership Taker: You take ownership of your goals and don’t blame others for lack of success and be a problem solver.

Authentic and Honest: You are quick to admit mistakes, learn from it. Always assume everyone is working with the best intention. No behind-the-door criticism.

Pro-active
- Do it before someone come to ask for it.

Co-operative
- Finally gel well with the team.

We welcome applicants from all backgrounds and are committed to creating a diverse and inclusive workplace. If you have experience in NLP, Google Dialogflow, and similar platforms and are passionate about designing and developing conversational chatbots that provide exceptional user experiences, we are excited to meet you

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