Conversational AI Systems Developer for Intelligent Chatbots

6 days ago

Mumbai, Maharashtra, India Tech Mahindra Full time
Role Overview

We are seeking a highly skilled Conversational AI Systems Developer to join our team at Tech Mahindra. As a key member of our Conversational AI team, you will design and develop cutting-edge conversational systems that leverage the power of Generative AI models.

Job Description

The ideal candidate will have expertise in developing conversational experiences using Google Dialogflow CX and integrating them with Generative AI models. You will work closely with cross-functional teams to deliver AI-driven solutions that improve customer experiences.

Key Responsibilities:
  • Design, build, and maintain conversational agents (chatbots/voicebots) using Google Dialogflow ES & CX, Google CCAI Platform, Agent Assist, Insights, Vertex AI.
  • Develop and integrate fulfillment logic using Node.js (Intermediate / Advanced) or Python (Intermediate / Advanced) to enable dynamic, context-aware conversations.
  • Implement Natural Language Processing (NLP) and Natural Language Understanding (NLU) models for efficient intent recognition and entity extraction.
  • Fine-tune and optimize Generative AI models (such as OpenAI, GPT models) to enhance conversational experiences.
  • Integrate external APIs and services with conversational agents for real-time data and personalized responses.
  • Implement conversational AI solutions in multi-channel environments (e.g., web, mobile, voice assistants).
  • Work with cloud services such as Google Cloud Functions, Cloud Run, Firebase, etc to host serverless fulfillment for chatbots.
  • Collaborate with UI/UX teams to design user-friendly conversational flows.
  • Perform rigorous testing and ensure the bot behavior meets performance, scalability, and quality standards.
Required Skills and Qualifications:
  • Proficient in designing intents, entities, contexts, and webhook integration using Google Dialogflow (ES/CX).
  • Hands-on experience implementing and fine-tuning large language models for conversation flows using Generative AI (GPT, LLMs).
  • Medium to strong expertise in programming languages like Python and/or Node.js for backend services and integrations.
  • Experience with cloud platforms like Google Cloud (GCP), AWS, or Azure for deploying and scaling conversational applications.
  • API Integrations: Experience integrating with RESTful APIs, webhooks, and third-party services (CRM, ERP, etc.).
  • Database Management: Knowledge of NoSQL (Firestore, MongoDB) or SQL (MySQL, PostgreSQL) for storing and retrieving data.
  • Machine Learning: Understanding of ML concepts (NLP, NLU, sentiment analysis) and tools like TensorFlow, Hugging Face, or Transformers.
  • Version Control: Proficiency with Git for version control and collaboration.
  • **** Dialogflow Analytics: Knowledge of bot performance monitoring tools like Google Analytics, Dialogflow's built-in analytics, and other AI/ML model tracking tools like Insights(Required), Agent Assist (Required).
  • Deployment Pipelines: Experience with CI/CD tools for automated testing and deployment.
Benefits and Compensation:

As a Conversational AI Systems Developer at Tech Mahindra, you can expect a competitive salary range of $120,000 - $180,000 per year, depending on your level of experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.

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