Regional Informatics Support
1 month ago
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Position Summary:
Position Responsibilities:
- Drive escalated issues, provide guidance to resolve, or triage to the appropriate groups to achieve final resolution.
- Report and trend product quality issues.
- Communicate technical information and procedures to front-line support.
- Exercise good judgment to prioritize and manage inquiries of diverse scope and complexity.
- Assist in the development of both client facing and internal training materials and documents.
- Participate in workshops and other educational outreach to internal customers.
- Contribute to ongoing improvement of customer experience.
- Assist the region to launch new informatics products and updates.
- Collaborate internally, particularly within the commercial team and other bioinformatics teams, to aid the development and deployment of suitable solutions for customers.
- Carry out custom analyses on demand.
- Oncall responsibilities as required.
- Willingness to travel occasionally (
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