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Customer Support Associate

5 months ago

Thiruvanmiyur Chennai Tamil Nadu, India BlackBird Solutions Full time

**Responsibilities**:
2. Provide information about our laundry services, pricing, policies, and promotions to customers, guiding them through the process as needed.

3. Assist customers with scheduling pickups, deliveries, and managing their laundry orders efficiently.

4. Resolve customer complaints and issues effectively, escalating complex problems to the appropriate department for resolution when necessary.

5. Coordinate with the operations team to ensure smooth order fulfillment and timely delivery of laundry services to customers.

6. Maintain accurate records of customer interactions, transactions, and feedback using our CRM system.

7. Proactively identify opportunities to enhance the customer experience and provide suggestions for process improvements.

8. Collaborate with other team members to maintain a positive and supportive work environment, contributing to the overall success of the company.

**Requirements**:
2. Proven experience in a customer support role.

3. Excellent communication skills, both verbal and written, with a customer-centric approach.

4. Strong problem-solving abilities and the ability to remain calm and composed under pressure.

5. Proficiency in using CRM software and other relevant tools for customer support.

6. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

7. Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

8. A passion for delivering exceptional customer service and a willingness to go the extra mile to exceed customer expectations.

**Salary**: ₹28,483.34 - ₹32,120.53 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person