Customer Service Associate

6 months ago

Gurgaon, India Amex Full time

Description - External

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.
- Provide Superior Customer Experience on Calls to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate.
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
- Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- 24/7 & Rotational shifts including night shifts
- Hybrid environment

**Qualifications**:

- Previous sales experience while providing top notch customer service background Strong Interpersonal.
- Communication and Listening Skills.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • Customer Service Associate

    6 months ago

    Gurgaon, India The Luxury Closet Full time

    **About us** The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer. Our aim is to unlock and curate the most valuable and exclusive closets...

  • Customer Service Operations Associate

    2 weeks ago

    Gurgaon, Haryana, India RegisterKaro Full time

    Join RegisterKaro as a Customer Service Operations Associate and be part of a team that provides exceptional customer experiences.About the Role:We are looking for a highly motivated and skilled individual to join our customer service team in Gurgaon. As a Customer Service Operations Associate, you will be responsible for resolving customer inquiries in a...

  • Customer Service Associate

    6 months ago

    Gurgaon, India Gabit Full time

    We are a consumer tech startup in health, led by a Unicorn founder. Our mission is to enable everyone to live healthier for longer and we are addressing this through our own products and services across multiple areas like fitness, nutrition etc. As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and maintaining...

  • Customer Service Associate

    6 months ago

    Gurgaon, India Gabit Full time

    We are a consumer tech startup in health, led by a Unicorn founder. Our mission is to enable everyone to live healthier for longer and we are addressing this through our own products and services across multiple areas like fitness, nutrition etc. As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and maintaining...

  • Customer Service Associate

    6 months ago

    Gurgaon, India TECHNOTOISE Full time

    Urgent hiring for CSE for Gurgaon Designation: Customer Service Associates Location: Gurgaon CTC- 5.10 LPA - Work from office - Graduate with one year international voice experience - Excellent communication skills - 5 days working with rotational shifts Contact Person - Simran (8882146310) **Salary**: ₹18,000.00 - ₹35,000.00 per...

  • Customer Service Associate

    5 hours ago

    Gurgaon, Haryana, India Genpact Full time

    About the RoleAs a Customer Service Associate at Genpact, you will be responsible for delivering world-class customer experiences while handling inbound phone call inquiries related to disputed transactions. This role requires efficient communication, logical thinking, and problem-solving skills to initiate disputes accurately and timely.Key...

  • Customer Service Representative

    6 months ago

    Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...

  • Customer Service Associate

    6 months ago

    Gurgaon, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • Customer Service Associate

    4 months ago

    Gurgaon District, Haryana, India Glory Power Solutions Pvt Ltd Full time

    We are Hiring!!! Designation : Customer Service Associate Process : International Process Language: English & Hindi / English & Spanish / English & French / Skillset : Excellent communication in English Qualification : Graduate Experience : Min 3+ years of exp in North American customer service as an Agent Male \ Female both can...

  • Financial Services Associate

    1 week ago

    Gurgaon, Haryana, India Lekha Service Full time

    Enhance your career with Lekha Service, a dedicated firm in Gurgaon.We offer an exciting opportunity for CA Article Trainees to gain hands-on experience and learn from a team of professionals.This role is perfect for CAs who have cleared both groups and completed their IT and Orientation training.The successful candidate will be responsible for various...

  • Customer Service Associate Specialist

    1 week ago

    Gurgaon, Haryana, India American Express Full time

    About American ExpressAt American Express, we're on a mission to provide the world's best customer experience every day. Our team is dedicated to delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join us.Salary and BenefitsWe offer competitive salaries, bonus incentives, and comprehensive...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Customer Service Associate

    3 months ago

    Gurgaon District, Haryana, India VCosmos Full time

    Work Mode : Work From Office Position :Customer Success Associate Skillset: Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors Qualification : Graduate from any field Experience : Fresher and Experienced both can apply Location : PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Salary...

  • Voice Support Associate/Sr. Associate

    6 days ago

    Gurgaon, Haryana, India Genpact Full time

    Job Title: Voice Support Associate/Sr. AssociateWe are seeking a skilled and customer-focused individual to join our team as a Voice Support Associate/Sr. Associate in Gurgaon.About the RoleIn this role, you will be responsible for providing world-class service to our clients through inbound phone calls, handling their inquiries about disputed transactions...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Service Associate to join our team in Gurugram. This role will involve providing exceptional customer service and resolving disputes in a fast-paced environment.

  • Customer Service Executive

    6 months ago

    Gurgaon, India PolicyBazaar.com Full time

    We are hiring for Associate Sales Consultant / Associate Service Consultant. **Work from office** **Gurgaon location** **What would be the roles and responsibilities for an Associate sales consultant.** - Assisting customers in the sale of a range of financial products on the phone. - Reaching productivity that meets job standards, while working with...

  • Customer Service

    6 months ago

    Gurgaon, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Inp - Customer Service Associate Ii-consumer

    6 months ago

    Gurgaon, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Customer Service Associate Ii

    6 months ago

    Gurgaon, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Customer Service Representative

    2 months ago

    Gurgaon, Haryana, India eTeam Full time

    Customer Service AssociateWe are seeking a skilled and friendly Customer Service Associate to provide exceptional support to our customers. This role is instrumental in building strong relationships with our clients and ensuring their satisfaction with our products.Key Responsibilities:Attend training sessions to enhance knowledge of products and develop...