Back Office Assistant

14 hours ago

Althan Surat Gujarat, India The Fox Traveller Full time

Job Description: Back Office Worker - Travel Agency

**Position Title**: Back Office Worker
**Location**: [Althan ,surat ,Gujrat]
**Reports To**: Operations Manager / Back Office Supervisor
**Employment Type**: Full-Time

Job Overview:
Key Responsibilities:

- **Booking and Reservation Management**:

- Assist in processing client travel bookings, including flights, hotels, car rentals, and tours.
- Update and maintain booking systems with accurate client details, travel dates, and preferences.
- Confirm reservations with suppliers (airlines, hotels, tour operators, etc.) and ensure all bookings are correctly documented.
- **Data Entry & Record Keeping**:

- Input travel details into agency systems and databases, ensuring that all information is accurate and up-to-date.
- Maintain and update client profiles, including personal information and travel preferences.
- Handle travel documents, including booking confirmations, invoices, receipts, and itineraries.
- **Supplier Communication**:

- Liaise with travel suppliers (hotels, airlines, car hire companies, tour operators) to resolve any booking issues or discrepancies.
- Communicate with vendors regarding special requests, cancellations, and modifications to bookings.
- **Invoice and Payment Processing**:

- Generate and send invoices to clients for travel services.
- Process payments and track outstanding balances.
- Reconcile payments with accounting or finance departments and ensure accurate financial records.
- **Documentation & File Management**:

- Ensure that all client and booking documents are properly filed and stored, both digitally and physically.
- Create and maintain detailed itineraries for clients, including necessary travel documents (e.g., visas, insurance).
- **Customer Service Support**:

- Assist in responding to customer inquiries and provide support regarding booking details, changes, and cancellations.
- Follow up with clients post-travel for feedback and ensure client satisfaction.
- **Operational Support**:

- Help maintain the office’s travel inventory, including brochures, promotional materials, and travel-related documents.
- Assist the front office team with any administrative tasks, including preparing client documentation and sending out tickets.
- **Reporting**:

- Assist in generating daily, weekly, or monthly reports on bookings, payments, and cancellations.
- Provide administrative support in analyzing travel trends and assisting in marketing efforts.

Qualifications & Skills:

- **Education**: High school diploma or equivalent required; associate degree in travel, hospitality, or business is a plus.
- **Experience**: Previous experience in a travel agency or customer service role is preferred.
- **Skills**:

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with travel agency booking systems is a plus.
- Strong organizational and time-management skills, with the ability to manage multiple tasks.
- Excellent attention to detail and accuracy in data entry and document management.
- Strong verbal and written communication skills.
- Ability to work independently, as well as part of a team, in a fast-paced environment.
- Basic knowledge of the travel industry, including destinations, suppliers, and travel regulations.

Work Environment:

- **Physical Requirements**: Ability to sit for extended periods, use a computer, and perform office-related tasks.
- **Working Hours**: Standard office hours, with some flexibility for peak seasons or client requests.

How to Apply:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Data entry: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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