Customer Care
1 month ago
**Job Summary**
- UK based company dealing with customers of online store
- Follow up (with suppliers & courier) to ensure that appropriate actions are taken on customers' requests.
- Ability to listen carefully and understand British accent
**Responsibilities and Duties**
- Answer calls professionally to provide information about products, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Willingness to solve customers’ problems
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
**Required Experience, Skills and Qualifications**
- Fluent in English
- Excellent communication skills and ability to learn
**Salary**: ₹15,000.00 - ₹17,000.00 per month
Schedule:
- UK shift
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