Customer Care Executive

2 weeks ago

Piplod Surat Gujarat, India BLUE MOUNTAIN RESORT AND HOSPITALITY LLP Full time

Process ticket bookings and reservations for employees, ensuring accuracy and compliance with airline rules and regulations. Handle booking modifications, cancellations, and rebooking requests.
- Calculate fares and provide pricing options based on airline rules, fare classes, routing, and applicable discounts or promotions.
- Assist employees in selecting suitable hotel accommodations based on their preferences, budget, and travel dates. Utilize hotel booking systems to make reservations, check availability, and provide customers with options. Handle booking modifications, cancellations, and special requests such as room upgrades or additional amenities.
- Maintain accurate records of all transactions, reservations, and customer interactions. Ensure compliance with data protection regulations and handle sensitive information securely.
- Collaborate with airline representatives, travel agencies, and other departments to resolve ticketing issues, coordinate special services (e.g., wheelchair assistance, special meals), and ensure a smooth travel experience for passengers. Liaise with other airlines for interline ticketing and re-accommodation purposes.
- Stay updated with airline policies, industry trends, and ticketing software systems to maximize operational efficiency. Utilize ticketing tools and software effectively to streamline processes and minimize errors.
- Process payment transactions, handle cash, credit card, or electronic payments, and reconcile accounts at the end of the shift. Maintain accuracy in financial transactions and ensure proper documentation of receipts and invoices.

Stay informed about visa requirements, travel advisories, and other relevant regulations to assist passengers accordingly.

High school diploma or equivalent; additional certification in travel and tourism is a plus.

Prior experience in a customer service role, preferably in the airline or travel industry.

Excellent verbal and written communication skills, with a strong command of English (additional language proficiency is a plus).

Attention to detail and accuracy in processing bookings, fares, and financial transactions.

Good knowledge of geography, airline routes, and travel destinations.

Familiarity with IATA regulations, airline ticketing policies, and industry best practices.
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
- dealing with customer issues and churning out an easy-to-follow solution.
- establishing a positive rapport with all clients and customers in person or via phone.
- forming reports based on customer satisfaction statistics and helping their team to develop new skills.
- helping customers choose the right product for their requirements and budget.
- interacting with customers to ensure they have a desirable and shareable experience.
- Computer skills.
- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- contact number:

- +91-7202010006

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Ability to commute/relocate:

- Piplod, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7202010006

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