Customer Support Representative
5 months ago
**About Us**:
Huesfab is a dynamic and trendy clothing brand committed to providing high-quality fashion products to our customers. We pride ourselves on our exceptional customer service and are looking for a dedicated individual to join our team to help us continue to deliver an outstanding shopping experience.
**Responsibilities**:
- **Customer Support**:
- Resolve customer complaints and issues in a professional and courteous manner.
- Provide detailed information about our products, services, and policies.
- Assist customers with order placements, returns, and exchanges.
- **COD Orders Confirmation**:
- Confirm Cash on Delivery (COD) orders by contacting customers to verify order details.
- Ensure the accuracy of customer information and address any discrepancies.
- Maintain a log of confirmed and unconfirmed orders for tracking purposes.
- **Sales Lead Generation**:
- Follow up on leads to convert them into sales opportunities.
- Maintain and update the customer database with new leads and sales activities.
- **Collaboration**:
- Work closely with the sales and marketing team to align customer support activities with sales strategies.
- Provide feedback to the team regarding customer trends and feedback.
**Qualifications**:
- Proven experience in customer support or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with CRM systems and practices.
- Passion for fashion and a good understanding of the clothing industry.
**Preferred Qualifications**:
- Previous experience in the fashion or retail industry.
- Knowledge of e-commerce platforms and online sales strategies.
- Bilingual abilities are a plus.
**What We Offer**:
- Competitive salary and benefits.
- A supportive and dynamic work environment.
- Opportunities for growth and development within the company.
- Employee discounts on Huesfab products
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
**Speak with the employer**
+91 9461295177
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