Customer Support Representative
4 months ago
Job Title: Customer Support Executive
Location: Sitapura, Jaipur
**Salary**: INR 20,000 to 23,000 CTC per month
Shift: Night Shift (05:30 PM to 02:30 AM)
Process: International Blended Process (Voice and Chat)
Key Responsibilities:
- Provide exceptional customer service via both voice and chat channels.
- Handle inquiries, resolve issues, and ensure customer satisfaction.
- Communicate effectively and professionally with customers, utilizing excellent English fluency.
- Collaborate with team members to maintain high-quality service standards.
- Accurately document customer interactions and details for future reference.
**Requirements**:
- Minimum 6 months of experience in customer support.
- Excellent English fluency, both verbal and written.
- Ability to adapt to a dynamic work environment.
- Strong problem-solving skills and customer-oriented mindset.
- Willingness to work in night shifts.
Perks and Benefits:
- Cab facility for pick-up and drop-off.
- One-time meal facility worth INR 500 per month.
- Fixed off on Saturdays and Sundays.
- Opportunity for career growth and development.
**NOTE: Immediate Joiners only**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹21,000.00 - ₹23,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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