Executive - Service Delivery
2 weeks ago
Additional details
**Level**
- P1**Requirement location**
- India - Bengaluru**Number of Position**
- 1**Employment type**
- ML**Cluster/Group**
- Microland Delivery**Business Unit**
- US**Department**
- US - West Shared**Job Description**:
Required Skill
Process - IT Service Management|Incident Management
Behavioral - Language Proficiency|English
Functional - IT Operations Management|Operational Procedures
Technology - IT Technical Support Activities|Second Line Support
Process - IT Service Management|Service Desk
Behavioral - Aptitude|Tasks Related Skills
Behavioral - Microland Skills|Customer Centricity
Details
1. Help Desk-Log and keep records of customer/employee queries & advise on solution as per the SOP
2. Fault Resolution-Test and fix faulty equipment
3. Network-Proactively monitor Customer Networks using the appropriate Tools and respond to Alarms within SLA.
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