Customer Service Assistant

4 weeks ago

Mukundapur Kolkata West Bengal, India Franchiseware Company Full time

**Overview**:
As a Customer Relations Executive, you will be the primary point of contact for customers, ensuring their satisfaction and fostering long-term relationships. Your role is pivotal in maintaining a positive image of the company and enhancing customer experience.

**Responsibilities**:

- **Relationship Building**: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively anticipate and address issues to exceed customer expectations.
- **Problem Resolution**: Act as a mediator between customers and internal departments to resolve issues effectively and in a timely manner. Demonstrate empathy and professionalism in handling challenging situations.
- **Feedback Collection**: Gather feedback from customers regarding their experiences with products/services. Analyze feedback trends to identify areas for improvement and suggest actionable solutions to management.
- **Cross-functional Collaboration**: Collaborate with sales, marketing, and product development teams to relay customer feedback and insights. Work together to implement strategies for enhancing customer satisfaction and loyalty.
- **Documentation and Reporting**: Maintain accurate records of customer interactions, complaints, and resolutions. Generate reports highlighting key performance metrics such as customer satisfaction scores and response times.
- **Upselling and Cross-selling**: Identify opportunities to upsell or cross-sell products/services based on customer needs and preferences. Promote additional offerings in a consultative and non-intrusive manner.

**Requirements**:

- **Communication Skills**: Exceptional verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly and persuasively.
- **Empathy and Patience**: Demonstrated ability to empathize with customers and remain patient and composed, especially in challenging situations.
- **Problem-solving Abilities**: Strong problem-solving skills with the ability to analyze situations, identify root causes, and propose effective solutions.
- **Interpersonal Skills**: Excellent interpersonal skills with the ability to build rapport and establish trust with customers from diverse backgrounds.
- **Attention to Detail**: Meticulous attention to detail to accurately document customer interactions and ensure all inquiries are addressed satisfactorily.
- **Team Player**: Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment.
- **Tech Savvy**: Proficiency in using customer relationship management (CRM) software and other relevant tools to manage customer interactions and track performance metrics.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Previous experience in customer service, sales, or a similar role is preferred

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: ₹9,845.34 - ₹32,923.48 per month

Expected hours: 40 per week

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

  • Customer Service Assistant

    2 weeks ago

    Kalikapur, Kolkata, West Bengal, India ARME Consulting Full time

    **Position: - Tele caller Executive (Customer Service)** **Location: -** Kalikapur, Kolkata **Job type**: - Work from office **Qualification: -** SSC and Above **Requirements and Requirements: - ** - Fresher and Experience both are Eligible - Need good communication and customer interaction skills. - Knowledge or experience in Hospitality Management,...

  • Customer Service Assistant

    1 month ago

    Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full time

    Customer Service Associate Job Responsibilities: **Job Types**: Full-time, Permanent **Salary**: ₹10,000.00 - ₹11,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift - Evening shift - Morning shift Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly bonus **Education**: -...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28322**Posting Date**:31 Jan 2024**Function**:Business Services & Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33201**Posting Date**:21 May 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33202**Posting Date**:22 May 2024**Function**:EE Contact Centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:30574**Posting Date**:5 Mar 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:30498**Posting Date**:7 Mar 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28326**Posting Date**:31 Jan 2024**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:29580**Posting Date**:7 Feb 2024**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...

  • Customer Service Support Advisor

    4 weeks ago

    Kolkata, West Bengal, India BT Full time

    Customer Service Support Advisor **Job Req ID**:28099**Posting Date**:9 Feb 2024**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...

  • Customer Service Agent

    1 month ago

    Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full time

    What is the role of customer care executive?A customer care executive is a professional responsible for **communicating the how's and why's regarding service expectations within a company**. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. **Job Types**:...

  • Customer Service Representative

    2 weeks ago

    Kolkata, West Bengal, India Dhal Information System Private Limited Full time

    **Education**:Graduation **Skills and Qualifications**: Excellent communication skills in English and Hindi Minimum 8 months of experience in a BPO setting Strong problem-solving and multitasking abilities **Responsibilities**: Resolving customer issues and ensuring satisfaction Providing professional assistance and information to...

  • Trainee Customer Service Advisor

    4 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    Trainee Customer Service Advisor **Job Req ID**:28655**Posting Date**:9 Feb 2024**Function**:Business Services & Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Sales Representative/customer Service

    1 month ago

    Kolkata, West Bengal, India GetRest Full time

    Job Title: Senior Sales and Customer Service Executive Location: Bhawanipore, Kolkata 700025 **Job Type**: Full-Time *About GetRest:* At GetRest, we're not just selling mattresses; we're offering a pathway to better sleep and health. We're seeking a Sales and Customer Support Executive to join our mission. *Job Description:* Your role will be crucial...

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India New Leaf Multispecialty Clinic Full time

    **About Us**:New Leaf Multispecialist Clinic is a leading healthcare facility committed to providing exceptional patient care in the fields of hair and skin. Our state-of-the-art clinic in Kolkata is staffed with skilled professionals dedicated to ensuring a positive and personalized experience for our patients. **Position Overview**:We are seeking a...

  • Trainee Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:29261**Posting Date**:28 Feb 2024**Function**:Apprentices**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value...

  • Assistant Customer Service

    2 days ago

    Kolkata, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Assistant Customer Service

    1 week ago

    Kolkata, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Customer Service Assistant

    1 month ago

    Kolkata, India Work Panda Cooperation LLP Full time

    _**Job Overview **:_As a customer service assistant in the insurance sector, you have to sell the right insurance policies to the right clients and meet the target. They must be able to understand the insurance needs of the customer by building a relationship and ensuring customer satisfaction. - **Key Responsibilities**:_ - Regularly communicate with...

  • Customer Service Associate

    1 month ago

    West Bengal, India Reliance Retail Full time

    **Posted Date** - 03 Jan, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - CT0043**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...