Customer Service Support Advisor

2 weeks ago

Kolkata West Bengal, India BT Group Full time

Customer Service Support Advisor

**Job Req ID**:30574**Posting Date**:5 Mar 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters**
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

**What you’ll be doing**
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

**The skills you’ll need**
- Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership

**Our leadership standards**

**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    5 days ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:31644**Posting Date**:12 Apr 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • Customer Service Support Advisor

    7 days ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:31640**Posting Date**:9 Apr 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    3 days ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33220**Posting Date**:11 May 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • Customer Service Support Advisor

    6 days ago

    Kolkata, West Bengal, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:29259**Posting Date**:15 Feb 2024**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...

  • Customer Service Support Advisor

    4 weeks ago

    Kolkata, West Bengal, India BT Full time

    Customer Service Support Advisor **Job Req ID**:28323**Posting Date**:22 Jan 2024**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...

  • Customer Service Support Advisor

    7 days ago

    Kolkata, India BT Group Full time

    Customer service support advisor **Job Req ID**:11158**Posting Date**:10-Feb-2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive

  • Customer Service Support Advisor

    4 weeks ago

    Kolkata, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:13100**Posting Date**:17-Apr-2023**Function**:Business Services & Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Recruiter: Praveen Lanka** **Hiring Manager**: **Career Grade**: **Internal Closing Date**: **Why this job matters** The Customer Service Advisor 1...

  • Sme Customer Service Support

    7 days ago

    Kolkata, West Bengal, India BT Group Full time

    SME Customer Service Support **Job Req ID**:26523**Posting Date**:21 Nov 2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:within budget**Why this job matters** The Customer Service Coach assists in the development of customer advisors through coaching programmes and assists in delivering customer value...

  • Trainee Customer Service Support Advisor

    6 days ago

    Kolkata, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:13914**Posting Date**:12-Apr-2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Within Range**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Trainee Customer Service Support Advisor

    4 weeks ago

    Kolkata, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:14554**Posting Date**:17-Apr-2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence...

  • Trainee Business Service Support Advisor

    6 days ago

    Kolkata, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:13907**Posting Date**:12-Apr-2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence...

  • Customer Service Advisor

    2 days ago

    Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Advisor **Experience**: 2 + years **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...

  • Automotive Service Advisor

    2 days ago

    Uluberia, Howrah, West Bengal, India G.D.MOTORS Full time

    A good and skilled service advisor is required for a Honda 2-wheeler dealership in Uluberia. The job role includes understanding customers' needs, noting issues, and providing adequate information in the Job Card for repair. The advisor must also maintain good customer relations and allow for sales of VAS. Pay: ₹10,000.00 - ₹15,000.00 per...

  • Service Advisor

    4 weeks ago

    Kolkata, India Universal TVS Full time

    Service Advisor to have minimum 1 year of prior relevant experience. Key responsibilities of Service Advisor: - Evaluate Vehicle & check for complaints to be resolved - Provide customers with information & advice on warranty protections. - Maintain positive customer relationships to ensure repeat business - Manage & oversee the dealerships workflow and...

  • Service Advisor

    7 days ago

    Howrah, West Bengal, India SHRI SIRISHA AUTO PVT. LTD Full time

    Service Advisor is to **answer customer enquiries and resolve customer issues in an efficient and timely manner**. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues. **Job Types**: Full-time, Permanent **Salary**: From ₹9,000.00 per...

  • Customer Advisor

    3 days ago

    Kolkata, West Bengal, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Advisor, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Kolkata for 1 - 4 Year of Experience on

  • Customer Advisor

    3 days ago

    Kolkata, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Advisor, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Kolkata for 1 - 4 Year of Experience on TimesJobs.com.

  • Online Customer Service Advisor

    3 days ago

    Kolkata, West Bengal, India Mohan Impressions Pvt. Ltd Full time

    Good fluency in English and Hindi are required. Minimum graduate is a preference. Previous experience in Customer handling will be required. **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Overtime pay -...

  • Area Medical Advisor

    4 weeks ago

    Kolkata, West Bengal, India Pfizer Full time

    Job Description: Provide scientific expertise, build knowledge and activity-based relationships with Key Opinion Leaders to advance medical practice and research for the benefit of the society, thus enhancing Pfizer’s image in the scientific community. To actively contribute to the organization/business by taking responsibility for the scientific,...

  • Managed Services

    4 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    Managed Services - Project Co-ordinator **Job Req ID**:31626**Posting Date**:16 Apr 2024**Function**:Business Services & Operations**Unit**:Business**Location**:PLOT NO II F/1, BLOCK II F, RA, Kolkata, India**Salary**:Competitive**Why this job matters** The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts,...